DHIRENDRA KUMAR SINGH
Floor Supervisor
Summary
Proven leader with a track record of enhancing operational efficiency at Reliance Fresh by implementing best practices and streamlining processes. Excelled in customer service and cash management, fostering strong vendor and customer relationships. Demonstrated ability to manage inventory and maintain store upkeep, significantly improving team productivity and store performance.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Self Shopkeeper (Corner Store)
Singh Enterprise
11.2018 - Current
- Kept sales receipts and maintained accounting records.
- Ordered goods from various vendors to maintain store merchandise levels.
- Developed loyal customer base by building strong relationships through exceptional service and communication skills.
- Strengthened vendor relationships with prompt payment processing while effectively managing the shop''s budget constraints.
Floor Supervisor
Reliance Fresh
03.2012 - 09.2018
- Held team meetings to gain feedback, provide updates and set policies.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Evaluated work of 5 floor employees to improve performance.
Floor Supervisor
S S Agarwal Enterprise
04.2006 - 02.2012
- Held team meetings to gain feedback, provide updates and set policies.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Education
High School Diploma -
Barrackpore Wesley Hindusthani High School
Barrackpore, Kolkata 04.2001 -
Skills
- Customer Service
- Cash Management
- Shift Scheduling
- Friendly and Positive
- Inventory Management
- Store maintenance
Timeline
Self Shopkeeper (Corner Store)
Singh Enterprise
11.2018 - Current
Floor Supervisor
Reliance Fresh
03.2012 - 09.2018
Floor Supervisor
S S Agarwal Enterprise
04.2006 - 02.2012
High School Diploma -
Barrackpore Wesley Hindusthani High School
04.2001 -
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