Dhirendra Singh Chauhan
Food and beverage Service
Vill - Kimoda, P.O. - Thatyur, Tehri Garhwal, Uttrakhand ,UT
Summary
Adept at leading and mentoring teams to enhance dining experiences, my tenure at Foresta Dehradun honed my leadership qualities and guest relations skills. I excelled in workflow coordination and hygiene practices, significantly improving team efficiency and customer satisfaction. My continuous learning mindset and proficiency in POS system operation have consistently propelled service excellence.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Captain
Foresta Dehradun
05.2022 - Current
- Delivered outstanding dining experiences for guests.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Processed orders and sent to kitchen employees for preparation.
- Mentored junior staff members through skill-building exercises and on-the-job training sessions, cultivating a supportive learning atmosphere among colleagues.
Foxtrot Dehradun
Senior Steward
01.2021 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
The MOB Lounge and Restaurant
Senior Steward
11.2019 - 12.2020
- Enhanced guests satisfaction by providing excellent service and maintaining a clean dining environment.
- Promoted guest loyalty through attentive service, remembering preferences, and accommodating special requests whenever possible.
- Addressed guests complaints and inquiries to verify satisfaction.
- Answered customer questions about food and beverage items and assisted with menu selections.
The Black Pearl Resto and Lounge
Steward
09.2018 - 10.2019
- Cultivated warm relationships with regular guests.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
My Bar (a Unit of Hotel Shyam Paradise)
Trainee Steward
01.2018 - 08.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
- Maintained knowledge of daily specials and menu offerings to assist guests in making informed decisions.
Education
Basic Computer Course - Computer And Information Sciences
Shri Sai Computer Institute
Thatyur, Tehri Garhwal, Uttarakhand 04.2017
Intermediate - Intermediate Passed
Government Inter College
Thatyur, Tehri Garhwal, Uttarakhand 06.2016
High School - High School Passed
Government Inter College
Thatyur, Tehri Garhwal, Uttarakhand 06.2014
Skills
- Leadership qualities
- Continuous learning mindset
- Teamwork
- Hygiene practices
- POS system operation
- Guest relations
- Workflow coordination
Hobby
Singing songs, Listening music
Reading, exercises
Timeline
Captain
Foresta Dehradun
05.2022 - Current
Foxtrot Dehradun
Senior Steward
01.2021 - 05.2022
The MOB Lounge and Restaurant
Senior Steward
11.2019 - 12.2020
The Black Pearl Resto and Lounge
Steward
09.2018 - 10.2019
My Bar (a Unit of Hotel Shyam Paradise)
Trainee Steward
01.2018 - 08.2018
Basic Computer Course - Computer And Information Sciences
Shri Sai Computer Institute
Intermediate - Intermediate Passed
Government Inter College
High School - High School Passed
Government Inter College
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