DHIVIYA THAYUMANAVAN
Chennai
Summary
Dynamic professional with a proven track record at Amazon Development Center, excelling in data analysis and process improvement. Recognized for training over 100 AI Data Trainers, achieving 100% productivity. Adept at stakeholder engagement and delivering actionable insights, driving operational excellence and compliance across diverse teams.
Overview
6
6
years of professional experience
Work History
Retail Engagement Expert
NielsenIQ Pvt. Ltd.
Chennai
04.2025 - Current
- Launched US Retail Engagement Newsletter across multiple sites to enhance visibility and stakeholder engagement.
- Received ‘Thumbs Up’ Award for outstanding communication and content quality.
- Managed over 10 client accounts, delivering recurring reports across teams.
- Collaborated with cross-functional stakeholders to align retail insights with business objectives.
- Provided leadership with performance updates and engagement metrics to inform decision-making.
Risk Management Coordinator
Amazon Development Center
Chennai
04.2024 - 04.2025
- Reduced metadata impersonation and copyright infringement cases within Books Risk Management team.
- Handled high-priority escalations, achieving an error rate reduction to 5%.
- Supported leadership by preparing audits, reporting compliance, and conducting risk analysis.
- Enhanced process adherence and operational accuracy throughout various workflows.
Senior ML Data Associate
Amazon Development Center
Chennai
06.2023 - 04.2024
- Trained and mentored over 100 AI Data Trainers, achieving 100% productivity and 95% quality scores.
- Collaborated with global teams to meet SLAs and quality benchmarks.
- Supported machine learning model accuracy through management of large-scale datasets.
- Delivered consistent reporting and quality metrics to leadership and program managers.
- Maintained compliance and documentation standards while driving process improvements.
ML Data Associate
Amazon Development Center
Chennai
09.2019 - 06.2023
- Analyzed large datasets, identifying trends to drive informed decision-making.
- Collaborated with cross-functional teams to optimize data collection methods.
- Developed and enforced data quality standards, ensuring accuracy and reliability.
- Assisted in implementing automated reporting systems, achieving efficiency gains.
- Created comprehensive documentation for data management and analysis processes.
- Provided training and support on data tools and software to team members.
- Facilitated meetings to present data findings and gather stakeholder feedback.
- Researched best practices in data management to enhance operational workflows.
Education
Bachelor of Engineering - Computer Science & Engineering
Prince Dr. K. Vasudevan College of Engineering and Technology
Accomplishments
- Achieved 95%+ quality metrics across AI data programs
- Reduced operational error rate to below defined thresholds
- Trained and enabled 100+ team members with measurable productivity gains
- Recognized with Thumbs Up Award for impactful retail engagement initiatives
Core Skills
Excel (Advanced), SQL, Power BI, Amazon QuickSight, Reporting & Dashboards, Data Analysis, Risk & Compliance, Audit Support, Escalation Management, Process Improvement, Quality Metrics, Stakeholder Management, Retail Engagement, Cross-functional Coordination, Documentation, Client Reporting, CRM / ERP Tools, Internal Analytics Systems, Workflow & Productivity Tools
Personal Information
- Available: 30 Days Notice
- Tech
- Media & Content
- Operations
- Healthcare
Timeline
Retail Engagement Expert
NielsenIQ Pvt. Ltd.
04.2025 - Current
Risk Management Coordinator
Amazon Development Center
04.2024 - 04.2025
Senior ML Data Associate
Amazon Development Center
06.2023 - 04.2024
ML Data Associate
Amazon Development Center
09.2019 - 06.2023
Bachelor of Engineering - Computer Science & Engineering
Prince Dr. K. Vasudevan College of Engineering and Technology