Dhivya Eswaran
Customer Care Executive
Pathanamthitta
Summary
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
- Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- Hardworking and passionate job seeker with strong organizational skills.
- Ready to help team achieve company goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Tele-calling Executive
Dilz IT Solutions
Punalur
05.2021 - 12.2021
- Made average of 200 outbound calls per day.
- Documented customer interactions maintaining accurate records of all dealings.
- Set up appointments with interested customers according to schedule availability.
- Educated customers on product and service benefits, explaining features and answering questions.
- Semi-voice process
- Provided information about available products and services, membership details, and purchase advantages.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Customer Service Executive
Altruist Customer Service Management
Chennai
01.2020 - 02.2021
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Lecturer
EICT Polytechnic College
Tirupur
05.2014 - 07.2017
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
- Collaborated with faculty and staff to create meaningful learning experiences.
- Applied innovative teaching methods to encourage student learning objectives.
- Assessed students' progress and provided feedback to enhance learning.
- Created excitement and enthusiasm in classroom by delivering engaging subject matter.
Education
B. E - Aeronautical Engineering
SNS College Of Technology
Coimbatore 06.2009 - 07.2013
Higher Secondary - Bio-Maths
Adharsh Vidhyalaya Higher Secondary School
Anthiyur 07.2007 - 05.2009
Skills
Customer retention
undefinedTimeline
Tele-calling Executive
Dilz IT Solutions
05.2021 - 12.2021
Customer Service Executive
Altruist Customer Service Management
01.2020 - 02.2021
Lecturer
EICT Polytechnic College
05.2014 - 07.2017
B. E - Aeronautical Engineering
SNS College Of Technology
06.2009 - 07.2013
Higher Secondary - Bio-Maths
Adharsh Vidhyalaya Higher Secondary School
07.2007 - 05.2009
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