Dhivya Parthiban

Senior ML Data Analyst – Amazon
Sep 2018 – Jul 2025

• Ensured end-to-end data quality across data collection, transformation, and validation pipelines for Alexa-related projects
• Collaborated with stakeholders to deliver LLM-based insights, translating complex data into actionable business summaries
• Analyzed large datasets to identify trends and patterns, improving customer experience metrics (CPDR & CPQR)
• Built dashboards using Amazon QuickSight and Excel, enhancing reporting efficiency and stakeholder visibility
• Worked with AWS clusters for large-scale data ingestion and processing
• Acted as a bridge between business and technical teams to resolve issues and support product launches

• Developed an interactive dashboard to monitor Customer Perceived Defect Rate (CPDR) and Customer Perceived Quality Rate (CPQR)
• Analyzed customer data using SQL and Excel to identify trends and anomalies impacting user experience
• Performed root cause analysis to detect recurring defects and recommend improvements
• Built visual reports using Power BI / Amazon QuickSight to enhance stakeholder decision-making
• Streamlined KPI tracking and improved reporting accuracy for SLA-based performance monitoring

• Designed and managed data ingestion pipelines using AWS clusters, ensuring seamless data delivery across multiple teams
• Ensured SLA compliance by monitoring workflows and resolving bottlenecks in data processing pipelines
• Collaborated with stakeholders to support AI/ML model development, delivering high-quality datasets for global launches
• Acted as a team lead, coordinating between stakeholders and junior associates to streamline operations
• Performed deep-dive data analysis to identify trends, optimize processes, and improve business performance
• Managed issue tracking and worked with developers to resolve data pipeline and system-related issues