Dhivya Ponnusamy M
Agile Scrum Master and QA Lead
Coimbatore,TN
Summary
A seasoned Scrum Master and QA Lead, I excel in test strategy development and fostering team collaboration. My work has significantly enhanced QA processes and team productivity, with a notable project completion and time reduction. Skilled in Agile best practices and effective stakeholder management, I prioritize efficiency and quality in every project.
Possessing collaborative and analytical mindset, coupled with proven ability to adapt quickly to new environments. Understanding of software development lifecycles and quality assurance methodologies, with proficiency in test automation and defect tracking. Focused on driving high-quality software releases and ensuring seamless team coordination.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
SFDC QA Lead
Cognizant Technologies Solutions
06.2024 - Current
- Standardized bug reporting methods for better communication between QA and development teams.
- Mentored junior team members, fostering growth and enhancing team performance.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality products.
- Streamlined QA processes for improved efficiency, reducing project completion time.
- Increased team productivity by continuously reviewing existing workflows and recommending enhancements.
- Optimized test coverage by defining clear test objectives and prioritizing scenarios based on risk assessment.
Agile Scrum Master
Cognizant Technologies Solutions
09.2023 - 06.2024
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Improved project delivery timeframes through effective backlog management and sprint planning.
- Facilitated cross-functional communication, enabling teams to collaborate effectively on project tasks.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Drove collaboration with key stakeholders to define impactful solutions and enhance project momentum.
- Collaborated closely with product owners to prioritize backlog items based on business value and stakeholder needs.
Senior Quality Analyst
Cognizant Technologies Solutions
08.2021 - 08.2023
- I have rich experience in IVR testing using DTMF, Speech, Voice bots identification, prompt validation using confidence threshold value comparison.
- Conducted API testing using SOAP UI participated in test data mapping for test environment and validating the GET/POST method results.
- Creating and executing test plans and test cases to ensure API functionality.
- Creating and executing test plans and SQL queries to ensure database test functionalities.
- Other experience includes testing MQ log validation using Mainframes, Splunk validation for report testing.
- Her expertise in Salesforce web application testing includes system, functional, integration, regression testing, end to end testing.
- Used many non-conventional tools like Mid-Tier optimization, AMEX Tool (Automatic Member Extraction tool), ORDINAL tool, WebCCI and added value in terms of product quality, effort, and time savings.
- Possess thorough understanding and hands on in SAFe Agile Software Testing life cycle which includes requirement gathering, test planning, scheduling, execution, defect tracking and test metrics and reporting.
Quality Assurance Engineer
Cognizant Technology Solutions Ltd
07.2016 - 08.2021
- Optimized test cases to maximize success of manual software testing.
- Met tight deadlines to satisfy client demands and project timelines.
- Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
- Maximized team productivity through continuous improvement initiatives and implementation of best practices in QA methodologies.
- Maintaining QA tasks and updating the status of tasks using RTC. Executing test scripts and reporting defects, responsible for sharing test metrics of the projects using RQM.
- Mentoring new joiners in the team and planning/executing the knowledge transitions to improve the competency of the team.
- Preparing test plan, authoring manual test scripts for smoke, system and regression level, test case prioritization and devising the execution plan.
- Involving in status meetings and walk through to update status and in turn receive or update feedbacks and suggestions. Worked with the Business Analyst to ensure meaningful development of the scripts and simulated real time business scenarios for testing.
- SPLUNK is also used to validate the ECC variables and routing information of IVR calls in both test environments and production environments.
- PEGA system is used to validate the CTI pop messages from IVR calls via AVAYA/JABBER. She has good knowledge in simulating the IVR calls to meet the test purpose in different test environments.
- My expertise in giving knowledge transfer sessions to the team members about the business concepts including domains like Member enrollment, Data migrator, Network and Provider, Benefits, Claims, Patient Management, Correspondence so on
- Me being a key resource to the project, coordinating with multiple areas and applications of channel management and ensuring system and integration testing is performed and meets the business testing needs.
Mainframes Developer
Cognizant Technologies Solutions
06.2011 - 06.2016
- Monitored code and overall application to drive seamless performance.
- Designed and developed robust COBOL programs, resulting in improved operational productivity.
- Handled OOB and Payments support for Accounts payable application.
- Developed and executed complex unit test plans to support quality.
- Ensured data integrity through the implementation of rigorous testing procedures and validation techniques.
- Troubleshot business logic and performance issues in existing mainframe applications.
- Streamlined processes for improved performance with thorough code reviews and debugging efforts.
- Estimated work hours and tracked progress using Scrum methodology.
- Created stored procedures for JAVA frontend application using SQL queries and JCL jobs.
Education
Bachelor of Science - Computer Science
K S R College of Engineering
Namakkal, India 04.2001 -
Skills
Test strategy development
Test case design
Cross-browser testing
Regression testing
Bug tracking and resolution
Defect tracking and reporting
IVR Expertise
Cross-functional team collaboration
Defect monitoring
Training and onboarding
Teamwork and collaboration
Product owner collaboration
Release planning
Sprint retrospective facilitation
Agile metrics tracking
Estimation techniques
Adaptive leadership
Backlog grooming
Sprint planning
Cross-functional coordination
SFDC Testing
Mainframes - JCL, COBOL, DB2, File Aid, Endevor
IBM RTC, IBM RQM, HP ALM, Jira
Empirix Hammer Call Master
Certification
SAFe Agile Scrum Master
Timeline
Salesforce AI Associate
10-2024
SFDC QA Lead
Cognizant Technologies Solutions
06.2024 - Current
Agile Scrum Master
Cognizant Technologies Solutions
09.2023 - 06.2024
SAFe Agile Scrum Master
09-2023
Senior Quality Analyst
Cognizant Technologies Solutions
08.2021 - 08.2023
Quality Assurance Engineer
Cognizant Technology Solutions Ltd
07.2016 - 08.2021
Mainframes Developer
Cognizant Technologies Solutions
06.2011 - 06.2016
Bachelor of Science - Computer Science
K S R College of Engineering
04.2001 -