Dhivya Ravichandran

Highly skilled RPA Developer with over 9 years of IT experience, including significant handson expertise (5+ years) focused on developing and supporting automation solutions using Power Automate Desktop (PAD). Proven track record having developed and deployed numerous (well over 4+) distinct use cases on the PAD platform, ranging from simple to complex. Experienced in creating comprehensive High-Level Designs (HLDs) and Low-Level Designs (LLDs). Possesses strong database concepts knowledge, including hands-on experience writing complex SQL queries and working with stored procedures within automation workflows. Adept at working in dynamic environments, seamlessly handling both new development and production support responsibilities (including troubleshooting & RCA). Familiar with ITSM processes (Incident, Request, Problem Management). Excellent communicator and analytical problem-solver with familiarity in .NET concepts and VBScript.

• Successfully designed, developed, and deployed 4+ significant RPA use cases using Power Automate Desktop, automating complex, multi-step business processes.
• Authored comprehensive HLD and LLD documents for PAD projects, ensuring clarity and guiding successful development and support efforts.
• Demonstrated strong proficiency in database interaction within RPA, including crafting complex SQL queries and utilizing stored procedures to meet intricate data requirements.
• Effectively balanced responsibilities between new PAD development and critical production support, ensuring minimal downtime and continuous improvement.
• Applied strong analytical and problem-solving skills to diagnose and resolve challenging technical issues in PAD automations, often leveraging knowledge of ITSM principles.
• Consistently received positive feedback for excellent communication skills in explaining technical solutions and collaborating with diverse stakeholders.