Dhivya Ravichandran
Bengaluru
Summary
Highly skilled RPA Developer with over 9 years of IT experience, including significant handson expertise (5+ years) focused on developing and supporting automation solutions using Power Automate Desktop (PAD). Proven track record having developed and deployed numerous (well over 4+) distinct use cases on the PAD platform, ranging from simple to complex. Experienced in creating comprehensive High-Level Designs (HLDs) and Low-Level Designs (LLDs). Possesses strong database concepts knowledge, including hands-on experience writing complex SQL queries and working with stored procedures within automation workflows. Adept at working in dynamic environments, seamlessly handling both new development and production support responsibilities (including troubleshooting & RCA). Familiar with ITSM processes (Incident, Request, Problem Management). Excellent communicator and analytical problem-solver with familiarity in .NET concepts and VBScript.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Assistant Manager - Power Platform & Automation
Mashreq
05.2023 - Current
- Led the development of complex automation solutions primarily using Power Automate Desktop (PAD), successfully delivering multiple key use cases.
- Created detailed High-Level Design (HLD) and Low-Level Design (LLD) documents for PAD projects, outlining architecture, process flow, and technical specifications.
- Interacted extensively with SQL Server databases within PAD flows, including writing complex queries and utilizing stored procedures for data retrieval and manipulation.
- Managed both new PAD development initiatives and provided ongoing production support for existing bots, including troubleshooting, root cause analysis, and implementing fixes.
- Applied knowledge of ITSM processes when managing incidents and requests related to production PAD automations.
- Communicated effectively with business stakeholders, technical teams, and end-users regarding project status, technical designs, and issue resolution.
- Demonstrated strong analytical skills in understanding business problems and designing optimal PAD solutions.
Senior Power Platform Developer
DXC Technology
11.2022 - 04.2023
- Developed robust PAD automations for various business tasks, incorporating best practices for error handling and logging.
- Wrote SQL queries to interact with databases as part of automation workflows.
- Provided technical support for deployed Power Platform solutions, including PAD bots, demonstrating problem-solving abilities.
- Contributed to solution design documentation.
Automation Developer - RPA & Power Platform
EY
07.2021 - 11.2022
- Gained foundational hands-on experience building automation components using Power Automate Desktop (PAD) alongside other RPA tools.
- Developed automations involving database interactions and file manipulations.
- Documented automation steps and configurations.
Education
Bachelor of Engineering (B.E.) - Computer Science
Sri Manakula Vinayagar Engineering College
01.2012 - 01.2016
Skills
Power Automate RPA Expertise
Advanced Power Automate Desktop Development
Power Automate Cloud Flows
Attended & Unattended Bot Development
RPA Lifecycle Management
High-Level Design Creation
Low-Level Design Creation
Solution Design for RPA
SQL Server Expertise
Complex SQL Query Writing
Stored Procedure Interaction
RPA Production Support
Troubleshooting
Root Cause Analysis
ITSM Process Knowledge
Core Programming Concepts
NET Concepts Familiarity
VBScript Familiarity
Excellent Communication
Analytical Skills
Problem-Solving Skills
Adaptability
Flexibility with Business Working Hours
Certification
Microsoft Certified: Power Platform Developer Associate 1
Accomplishments
- Successfully designed, developed, and deployed 4+ significant RPA use cases using Power Automate Desktop, automating complex, multi-step business processes.
- Authored comprehensive HLD and LLD documents for PAD projects, ensuring clarity and guiding successful development and support efforts.
- Demonstrated strong proficiency in database interaction within RPA, including crafting complex SQL queries and utilizing stored procedures to meet intricate data requirements.
- Effectively balanced responsibilities between new PAD development and critical production support, ensuring minimal downtime and continuous improvement.
- Applied strong analytical and problem-solving skills to diagnose and resolve challenging technical issues in PAD automations, often leveraging knowledge of ITSM principles.
- Consistently received positive feedback for excellent communication skills in explaining technical solutions and collaborating with diverse stakeholders.
Core Skills
Advanced Power Automate Desktop (PAD) Development (UI, Web, Desktop Automation), Power Automate Cloud Flows (Orchestration & Integration), Attended & Unattended Bot Development & Support, RPA Lifecycle Management (Development & Production Support), High-Level Design (HLD) & Low-Level Design (LLD) Creation & Documentation, Solution Design for RPA (Scalability, Maintainability), SQL Server Expertise, Complex SQL Query Writing (Joins, Subqueries, Functions), Stored Procedure Interaction & Understanding Database Interaction & Data Manipulation within PAD, RPA Production Support & Troubleshooting, Root Cause Analysis (RCA), ITSM Process Knowledge (Incident, Request, Problem Management Application), Core Programming & Logic Concepts, .NET Concepts Familiarity, VBScript Familiarity, Excellent Communication (Written & Verbal) at all levels, Analytical & Problem-Solving Skills, Adaptability & Ability to Work in Dynamic Environments, Flexibility with Business Working Hours
Timeline
Assistant Manager - Power Platform & Automation
Mashreq
05.2023 - Current
Senior Power Platform Developer
DXC Technology
11.2022 - 04.2023
Automation Developer - RPA & Power Platform
EY
07.2021 - 11.2022
Bachelor of Engineering (B.E.) - Computer Science
Sri Manakula Vinayagar Engineering College
01.2012 - 01.2016