Dhivya S
Senior Project Manager
Bengaluru
Summary
Seasoned Project Manager having sound experience in ITSM and project implementation roles. Having around 12+ years of experience in Infra domain. Six sigma green belt certified, looking for Project Management (Project Manager/PMO) roles.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Senior Project Manager
TEKsystems Private Limited
03.2024 - Current
- Worked in the Transition Management project. This Project is to transform all the Non-EUC apps to Internal team Apps.The team in India act as the technical owners of these apps where as the business ownership lies with the Business itself.
- This project is based on the B-81 policy as per which all these HR Apps should be transitioned to specialized IT team .
- Maintained schedules to meet key milestones at every project phase.
- Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
- Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
- Communicated project plans and progress to key stakeholders and project contributors.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Created Weekly, monthly and Quarterly reports to the Leadership team.
PMO Lead
Simplify3x Software Private Limited
09.2022 - 10.2023
- Understood the high-level needs of the organization, estimated the project budget, and developed the business case and got it approved from Management
- Assisted in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
- Developed and maintained a detailed Project development plan
- Stakeholder & Communication Management: Ensure two-way communication channel between Internal/external Stakeholders and Health care Business partners
Project Management Officer (PMO)
L&T Infotech
08.2018 - 08.2022
- Understood the high-level needs of the organization, estimated the project budget, and developed the business case and got it approved from Management
- Executed all phases of project life cycle starting with initiating, planning, executing, monitoring, Controlling and closing
- Created project plan and work break down structure to track the activities till the closure phase for 10+ projects
- Prepared service catalogue and calculated FTE based on the unique activities identified and calculated function wise efforts
- Prepared the Transition Plan for Cross Skilling the resources and Knowledge management
- Assisted in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
- Created Functional level Resource planning, Access Requirement Identification, Metrics processing
- Developed and maintained a detailed Project development plan
- Dashboard creation, Success Story, Newsletter preparation, Program KPI and Governance
- Training the new resources on Converged Operations Implementation
- Used appropriate Project management tools to manage the task progression, schedule, and expense for the Project
- (MS Project, Service Now, Excel, JIRA, Confluence)
- Conducts risk assessments, collecting and analyzing documentation, statistics, reports, and market trends
- Implement and manage change when necessary to meet project outputs
Systems Engineer
CGI Technologies
04.2014 - 03.2017
- Been leading and managing the resolution of IT major incidents in an efficient and timely manner to minimize the risk of SLA breach and to minimize the impact to business as usual
- Maintaining customer updates during the incident according to defined channels as well as be responsible for provider Management communications via mobile messaging and email
- Extract the reports of Major incidents and provide justification for the breach in SLA
- Monitor and follow eyes on glass method to ensure agents resolve the tickets within the SLA
- Created SLA reports and Dashboards for the clients
Technical Support Officer
HCL Technologies
03.2011 - 01.2014
- Responsible for providing Technical Support for the customers who face any issue or in need of support with their British Telecom services
- I was also trained in handling the issues caused because Network Faults on the Exchange Issues reported using tools like Resolve, Whoosh etc
Education
Bachelor of Engineering - Computer Science
Gnanamani College of Technology
Namakkal, Tamil Nadu 06.2007 - 01.2011
Skills
Agile Project Management
Certification
Lean Six Sigma Green Belt
Timeline
Senior Project Manager
TEKsystems Private Limited
03.2024 - Current
PMO Lead
Simplify3x Software Private Limited
09.2022 - 10.2023
Project Management Officer (PMO)
L&T Infotech
08.2018 - 08.2022
Systems Engineer
CGI Technologies
04.2014 - 03.2017
Technical Support Officer
HCL Technologies
03.2011 - 01.2014
Bachelor of Engineering - Computer Science
Gnanamani College of Technology
06.2007 - 01.2011
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