Dhivyabharathi M

• Analyzed project requirements to align with organizational objectives.
• Facilitated team training and adoption of automation tools for enhanced efficiency.
• Conducted productivity audits to ensure compliance in order acceptance, bookings, and invoicing.
• Maintained a zero-dispute record in DRS by minimizing analyst and associate errors.
• Updated DRS tracker weekly to effectively monitor dispute resolutions.
• Documented input quality issues through Kraken DQ report submissions.
• Processed all valid invoices before CD10 to optimize invoice linearity.
• Achieved monthly productivity targets while maximizing GL and A&PS revenue.
• Execute HW audit each day directed by Alexandra Blasi.

• EMEA invoicing dispute – The project was basically initiated to reduce the invoice dispute for partners/customers. I have been part of this project and contributed in terms of engaging with C&C, AOM/Sales, invoicing Team, EMDM & OP. Investigation and analysis to find out the root cause of the issue and fix the solution at the party ID level. Still ongoing and I would expect to complete it by min of FY’24.
• Worked with the partners for the Webform MOC to launch a new tool for the customers/partners to place their orders with a better experience.
• Nokia is one of the top OEM accounts where we had lots of dispute errors throughout the EMEA, in order to resolve this issue, we had been connected through a brainstorming session with everyone (AOM, Care, invoicing, OP, etc), as an outcome, we created a default party ID for the account to avoid dispute in future.
• By collaborating with our Geo lead, Care and AOM, the queries through daily unbooked and push the partner for response to succeed RPC >1 day.
• Monitoring Production volume and quality for the entire E-South team and maintaining the lowest error team in FY23.
• Took Global OP training for new AOM and Care onboard.
• Control unbooked and unclean ageing by examining the daily report to review orders you have entered but not booked.
• Handling Staffing plan for the whole team on a daily basis including skeletal conscription.
• Co-ordinating with all stakeholders including AOM & PAOM on the escalations raised by them. Investigating the issue is causing our team members a significant amount of extra work or it’s a system or downstream or upstream issue.
• Completed several internal pieces of training in the Skills of the Future portal. (mention the total number of completed training)
• Being a part of learning new skills, I have completed PMP progress – job shadowing.
• I make sure that the team utilize the BOT minimum of 80% on a daily basis.

• Perform troubleshooting on all sales orders and assist to identify and execute various enhancements to all management processes.

• Expert in handling SAP to book orders and clean purchase orders.

• Ensured the Team completed the assigned task and volume inflow on a daily basis.

• Monitor and evaluate all order issues resolve discrepancies in production metrics and ensure accurate billing of all bookings.

• Evaluate all weekly metrics analyze all continuous improvement projects and prepare reports for all requests.

• E2E processing of the order.

• Quality first, zero defects.

• Reduced TAT, on clean orders – Leveraging shift left, fallouts, and unbookable issues.
Increase No-Touch through reduction of manual orders

• Drive frictionless ordering.

• Implement Webform, RPA, and ML/digital innovation.

• Knowledge management to support the future model of order processing.

• Productivity and Quality /errors.

• Target based on the regions supported.

• Cross-regional support.

• Capable of clearing Unbooked and unclean backlog cases resulting in achieving higher geo metrics evaluation.

• Played a role in the RPA process and got appreciation.

• Driving a team towards the timely completion of ageing cases.

• Allotment of volume to achieve a higher productivity rate.

• Played a major role in controlling SFDC backlog cases.

• Preparing status reports for Geo team lead meetings to analyze daily activity and productivity of the team.

• To Manage Claims Processing for a leading Health Insurance Company for its American Operations

• Handled claims activities and outlined discrepancies.

• Managed reconciliation of member information and aided monitoring, reporting, and quality assurance.

• Evaluated, and handled customer inquiries checking queues and tracking the Inventory reports.

• Auditing and maintaining the reports on a daily basis.

• Conducting training for new joiners and providing assessments to them.