Summary
Overview
Work History
Education
Skills
Certification
Alternate Number
Hobbies and Interests
Social Links
Personal Information
Websites
Languages
Affiliations
Accomplishments
Timeline
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DHIVYAMOORTHY SARAVANAN

CHENNAI

Summary

Dynamic and results-driven professional with two years at Sutherland Global Service, excelling in technical support and customer service. Proven ability to resolve complex issues efficiently while communicating effectively. Skilled in Core Java and problem-solving, consistently enhancing service quality and user satisfaction through proactive engagement and attention to detail.

Overview

2
2
years of professional experience
1
1
Certification

Work History

ASSOCIATE CS INTERN

SUTHERLAND GLOBAL SERVICE
CHENNAI
06.2023 - 09.2025
  • Consistently delivered effective technical support solutions within fast-paced environments over two years.
  • Ensured seamless issue resolution by managing support tickets with no delays.
  • Guided users through troubleshooting steps while diagnosing hardware and software problems.
  • Articulated complex technical information in straightforward terms for better user comprehension.
  • Supported team in delivering high-quality customer service solutions.
  • Conducted research on client needs to inform service improvements.
  • Engaged in team meetings to discuss project updates and feedback strategies.

Education

B. TECH - IT

SKR ENGINEERING COLLEGE
CHENNAI
01.2023

Skills

  • Core Java
  • Technical support
  • Customer service
  • Effective communication
  • Problem solving
  • Attention to detail
  • Goal-oriented mindset

Certification

  • IBM PROJECT UNDER NAALAIYA THIRAN SCHEME, IBM and GOVT of TN, 2023, 6 MONTHS
  • PHOTOSHOP, DRBCC COLLEGE, 2021, 1 MONTH
  • CORE JAVA, TECHVEEL TECHNOLOGY, 2023, 4 MONTHS

Alternate Number

+91 9176533672

Hobbies and Interests

  • LISTENING MUSIC.
  • QUICK ADAPTIVE TO ENVIRONMENT BASED ON THE NEEDS.
  • EXCELLENT COMMUNICATION SKILL BOTH VERBAL AND WRITTEN.
  • RESEARCHING FOR NEW TECHNOLOGY AND TOOLS.
  • LEARNING TO NEW TOOLS AND SOFTWARES AND IT'S WORKING.

Social Links

linkedin.com/in/dhivyamoorthy-saravanan-5084aa224, GitHub.com/Dhivyamoorthy

Personal Information

  • Father's Name: SARAVANAN
  • Mother's Name: UMAMAGESWARI
  • Date of Birth: 03/27/02
  • Address: 751, Anna Street, Poompozil Nagar, Kovilpadhagai, Avadi, Ch-62
  • Nationality: INDIA

Languages

Tamil
First Language
English
Proficient (C2)
C2

Affiliations

  • I am an active volunteer in disaster management and risk reduction through the 'AAPDA MITRA' initiative, a vital program launched by the central government of India to enhance disaster preparedness. Additionally, I am a state-level throwball player, proudly recognized twice as a 'SURVIVOR' for my resilience and dedication

Accomplishments

  • I actively engaged in various projects with IBM under the 'NAALAIYA THIRAN' scheme, successfully delivering results that were both impactful and error-free

Timeline

ASSOCIATE CS INTERN

SUTHERLAND GLOBAL SERVICE
06.2023 - 09.2025

B. TECH - IT

SKR ENGINEERING COLLEGE
DHIVYAMOORTHY SARAVANAN