Desired Job Title
Care support agentAssociate CSWork Type
Full TimePart TimeLocation Preference
RemoteHybridOn-SiteLocation: Chennai, TN
Open to relocation: Yes
Open To Work
Dhivyamoorthy Saravanan
Chennai
Work Preference
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Care support agent
Foundever CRM pvt ltd.
Chennai
10.2025 - Current
- To align my responsibilities, I took a challenging decision and to provide customer experience much more efficient with knowledge in networking. My responsibility is to taking customers query and processing it with prompt solution and providing easy understanding solution.
- Maintained a positive attitude while managing challenging customer interactions.
- Participated in team meetings to discuss service enhancements and feedback.
- Maintained accurate records of customer interactions, documenting solutions and updates to existing issues.
Associate CS
Sutherland
Chennai
06.2023 - 09.2025
- Adhered to all established policies and procedures when handling customer inquiries or issues.
- Ensured that all customer inquiries were responded to promptly within specified timeframes.
- Worked closely with other departments such as Sales and Marketing to ensure optimal customer satisfaction.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Developed an understanding of the company's products and services in order to provide accurate information to customers.
- Participated in team meetings to discuss performance metrics, process improvements, and customer feedback.
Education
B.Tech - Information Technology
SKR Engineering College
Chennai, Tamilnadu06-2023
Skills
- Complaint resolution
- Technical Support
- Team Development
- Multi-Task Management
- Promotional support
- Business development understanding
- Active Listening
Accomplishments
Certified from DRBCC college for completion of photoshop internship course which was held for 7 days.
Certification
- Certified from IBM industry for completing projects under the NAALAIYA THIRAN scheme and the title is "Real time river water quality test and analysis". Link to the certificate: https://courses.ictacademy.skillsnetwork.site/certificates/2f986e6bae2248248ddd52f037c0eadf
- Certified from Techveel industry for the successful completion of core java.
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Timeline
Care support agent
Foundever CRM pvt ltd.
10.2025 - Current
Associate CS
Sutherland
06.2023 - 09.2025
B.Tech - Information Technology
SKR Engineering College