DHRITIKANA KALITA
Bengaluru
Summary
Diligent Senior Product Developer with 13 years in the Software Industry, skilled in project management and leading cross-functional development teams. Expertise in delivering high-quality solutions on time and within scope by effectively coordinating resources, managing timelines, and driving strategic initiatives from concept to completion.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work History
Senior Product Developer
Epicor Software Corporation
Bangalore, Karnataka
05.2024 - Current
- Enhanced team productivity by identifying skill gaps and providing targeted training programs.
- Conducted thorough market research to identify new opportunities for product expansion and diversification.
- Gained comprehensive knowledge in retail and payment products.
Module Lead
Software India Pvt Ltd
Bangalore
01.2022 - 03.2024
- Conducting thorough assessments of Linux OS-based IDrive cloud backup applications, resulting in 15% increase in efficiency and identification of key areas for functionality improvements.
- Providing detailed, industry-standard aligned recommendations.
- Interacting with customers to understand requirements and ensure high-quality service, contributing to 30% boost in overall customer satisfaction.
- Innovating and implementing solutions to address challenges in processes, technology, or team dynamics for overall efficiency improvements.
- Contributing to regular product development review and build releases, ensuring streamlined process.
- Tailoring customer experiences for brand loyalty through customization strategies.
- Utilizing strong problem-solving skills to swiftly address production problems.
- Playing key role in onboarding and training new team members.
- Actively participated in regular meetings with stakeholders, presenting relevant financial information and addressing any questions or concerns related to their respective budgets.
Senior Solution Integrator
Ericsson Global Services India Pvt Ltd
07.2018 - 01.2022
- Project : HICR (Hosted Intelligent Contact Routing): It is a contact center routing product enabled by Genesys software and hosted in the Verizon network
- PI sprints planning, mentoring, and task delegation to internal team members.
- Worked on deliverables, deployments and documentations on releases.
- Automated verification of design document and optimized 70% of time consumption in audit process using Python script
- Worked closely with the system design team for server & software upgrade (RHEL5+ to RHEL8+) of HICR customer specific servers
- Developed diagrams to describe and lay out logical operational steps.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Troubleshot incidents reported by customers and identify permanent solutions.
- Implemented scripts to enhance user experience.
- Managed team resources to deliver on sprint goals within expected timeframes.
Senior Software Engineer
Object Technology Solutions India Pvt Ltd | Cleint - Ericsson
Bangalore
06.2017 - 07.2018
- Project: Next Generation Service Network (NGSN)
- Analyzed clients requirements and worked on design and development for features and functionalities.
- Worked on build packaging and releases for various projects.
- Maintained documents on deliverables and production deployment.
- Worked on enhancing platform and tools by migrating code base from traditional code repository to GitLab
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Enhanced kit install script (Perl) and verified on different RHEL versioned servers.
- Worked on deployable SSH kits for NGSN servers
Senior Programmer Analyst
IDrive Software India Pvt Ltd
Bangalore
12.2014 - 06.2017
- Project :IDrive/IBackup for Linux : A bundle of customizable client-side scripts to do cloud Backup And Restore of user data on Linux OS
- Project : IDrive/IBackup Email Notification : These are module-based CGI scripts to notify IDrive/IBackup users with Backup/Restore performance details via emails
- Project : BMR: An onsite Bare-Metal Restore solution. One can perform full, incremental, and manual backup of a computer including multiple hard drives and partitions.
- Worked on software design and development in collaboration with project manager to meet client needs for functionality and performance.
- Modified existing software to correct errors, adapt to new hardware and improve performance for cloud backup scripts and applications.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
Software Engineer
Source One Management Services Pvt Ltd, HCL
05.2014 - 09.2014
- Training and development on Perl programming and Networking (NMS/EMS)
Software Developer
Netshark Networks India Pvt Ltd
Bangalore
05.2012 - 03.2014
- Project : URL FILTERING Service (NSURF Home & SAFEWiFi): This service is related to provide filtering of unwanted websites per users' settings
- Project : WIFI-ENABLEMENT (YourWiFi): This is a Cloud Based Internet hotspot manager. This is to convert existing Internet connection to a professional one
- Worked as developer in a team which provides Internet security and web filtering for today's business and enterprises
- Involved in Product design, Development, Testing and Debugging
- Provided maintenance and resolving production issue
- Involved in product deployment & Monitoring the regular failures
- Socket programming (TCP / UDP)
Education
Some College (No Degree) - Post Graduate Certification Program: Data Science
International Institute of Information Technology
Bangalore 12.2019 -
Bachelor of Engineering - Telecommunications
Vemana Institute of Technology
Bangalore 09.2007 -
Higher Secondary -
Nalbari College
Assam 04.2005 - 04.2007
Skills
Linux and shell/bash scripting
undefinedAccomplishments
ACE Rockstar award, Q4 2019, Ericsson
Act to Win, Act to Accelerate honor, 2019, Ericsson
Got nominated & Participated in Ideas and Innovation drive, 2021, Ericsson
Participated in presenting cultural diversity event to the client and team, 2021, Ericsson
Timeline
Senior Product Developer
Epicor Software Corporation
05.2024 - Current
Module Lead
Software India Pvt Ltd
01.2022 - 03.2024
Some College (No Degree) - Post Graduate Certification Program: Data Science
International Institute of Information Technology
12.2019 -
Senior Solution Integrator
Ericsson Global Services India Pvt Ltd
07.2018 - 01.2022
Senior Software Engineer
Object Technology Solutions India Pvt Ltd | Cleint - Ericsson
06.2017 - 07.2018
Senior Programmer Analyst
IDrive Software India Pvt Ltd
12.2014 - 06.2017
Software Engineer
Source One Management Services Pvt Ltd, HCL
05.2014 - 09.2014
Software Developer
Netshark Networks India Pvt Ltd
05.2012 - 03.2014
Bachelor of Engineering - Telecommunications
Vemana Institute of Technology
09.2007 -
Higher Secondary -
Nalbari College
04.2005 - 04.2007
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