Pavan Kumar
IT Professional
Bengaluru,KA
Summary
As a proficient Desktop Engineer with 4.3 years of hands-on experience, I excel in providing technical support and resolving complex IT issues in fast-paced environments. I possess strong troubleshooting skills for hardware, software, and network problems and have a proven ability to diagnose, repair, and maintain desktop and laptop systems. My expertise extends to deploying and configuring operating systems and optimizing IT infrastructure performance. I am known for exceptional customer service, minimizing downtime, and enhancing user productivity. With strong communication skills, attention to detail, and proactive problem-solving, I consistently deliver results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
Work History
Desktop Engineer
Vertices Technologies and Services
Bengaluru, Karnataka
01.2021 - 08.2023
- Enhanced system performance by troubleshooting complex software and hardware issues.
- Increased first-call resolution rates by providing clear communication on technical concepts to non-technical users.
- Provided expert guidance on software usage and best practices to improve client productivity.
- Strengthened relationships with clients through consistent follow-ups post-resolution to ensure ongoing satisfaction with support services.
- Streamlined support processes, increasing efficiency and reducing response time for client issues.
- Developed comprehensive documentation for technical procedures, ensuring consistency and accuracy in problem resolution.
- Implemented proactive monitoring systems to identify potential issues before they escalated into major problems.
- Improved incident resolution times through the utilization of effective troubleshooting methodologies.
- Reduced ticket escalations by implementing knowledge base articles that addressed common client concerns.
- Led training sessions for internal staff members, boosting their technical knowledge and skills in key areas of expertise.
- Conducted remote diagnostics and provided timely resolutions to client''s technical issues.
- Optimized network infrastructure by performing regular system maintenance and updates.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Installation, Configuration, troubleshot and maintenance of hardware, firmware, Device Drivers, Operating System, web applications, Desktop applications.
- Network security tools, devices, and concepts.
IT Deskside Support Engineer
ASM Enterprise Solutions Pvt Ltd
Bengaluru, Karnataka
10.2019 - 06.2020
- Enhanced team collaboration with consistent communication and updates on open tickets and ongoing projects.
- Maintained up-to-date documentation on system configurations, troubleshooting procedures, and user guides for quick reference during support tasks.
- Offered guidance to junior team members, sharing knowledge and expertise gained through years of experience in deskside support engineering roles.
- Delivered informative presentations on emerging technologies to keep colleagues informed about industry trends and advancements.
- Developed strong relationships with users to foster trust and confidence in IT services provided.
- Improved end-user satisfaction by providing timely and effective deskside support for hardware, software, and network issues.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
ENGINEER - DESKSIDE SUPPORT SERVICE DELIVERY
Progressive Infotech Pvt Ltd
Bengaluru
01.2018 - 10.2018
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
- Reduced downtime during system upgrades with thorough planning and implementation of new hardware across company networks.
- Improved client satisfaction with detailed progress reports and proactive communication during project execution phases.
Graduation
Visvesvaraya Technological University, VTU
Bengaluru, Karnataka
07.2006 - 05.2013
- B.Tech/B.E
- Karnataka, English, 55-59.9%
Education
Bachelor of Engineering - Electronics And Communication Engineering
Shirdi Sai Engineering College
Bengaluru, India05-2013
Skills
- Skills Used:
- DHCP, DNS, SSH, Office 365, Power BI, ServiceNow
- PowerShell, Computer Hardware, Software Centre, Microsoft Intune
- Company Portal, OneDrive, GSK Sync, TeamViewer, Bomgar, firmware
- Update, device driver update, Windows patches update, Hardware
- Diagnosis, MFA, VPN, Desktop Applications, Web applications, BIOS
- Configuration, LAN, WAN, WLAN, WAP
- 2019 - 2020
- Windows System
- Administration
- Troubleshooting Network
- Problems
- Servicenow
- Tool
- Active Directory
- ITIL
- Practitioner
- Computer Hardware
- Powershell Scripting Office 365
- Azure
- VM
- GIT Github
- Jenkins Ansible AWS
- IAM
- Terraform HTML CSS
- Java Bash Scripting
- Hardware and Networking
- Key Skills
- Certification
- Senior Support Engineer
- Profile Summary
- Education
- Quality Assurance Typing Skills English grammar Email
- Etiquette, Customer Service
- BengaluruCity
- INDIACountry
- Cultural Shift, Blameless Postmortem
- English, Kannada, Hindi
- Root-cause analysis
- Process improvement
- Product development
- Critical thinking
- Failure analysis
- Project management
- Technical reporting
- System troubleshooting
- Quality assurance controls
- Software development
- Hardware troubleshooting
- Network configuration
- Cloud computing
- Computer skills
- Continuous improvement
- Organizational skills
Interests
My interests are DevOps and Cloud technologies. Improved Quality, efficiency, automation and testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Field Technician - Networking And Storage
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Kannada
Bilingual or Proficient (C2)
Software
ServiceNow Ticketing Tool
Microsoft Office 365
PowerShell
Bash Scripting
Git and GitHub
Ansible
HTML, CSS, and Java Script
Interests
Automation
Network Security
AWS Cloud Resources and Services
DevOps Tools and Concepts
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Desktop Engineer
Vertices Technologies and Services
01.2021 - 08.2023
IT Deskside Support Engineer
ASM Enterprise Solutions Pvt Ltd
10.2019 - 06.2020
ENGINEER - DESKSIDE SUPPORT SERVICE DELIVERY
Progressive Infotech Pvt Ltd
01.2018 - 10.2018
Graduation
Visvesvaraya Technological University, VTU
07.2006 - 05.2013
Bachelor of Engineering - Electronics And Communication Engineering
Shirdi Sai Engineering College
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