Dhrubajyoti Dutta

As an Operations Specialist at Airbnb, I play a key role in maintaining and improving the efficiency of internal workflows, host and guest support systems, and cross-functional project execution. Also, I act as a bridge between data, strategy, and execution, ensuring operational readiness for product launches, process improvements, and scalable growth initiatives.

• Operational Execution: Currently working on Lead scraping project and supporting day-to-day operations by monitoring performance metrics, identifying bottlenecks, and implementing solutions to optimize processes.
• Data Handling & Scraping: Gathering and analyzing structured and unstructured data from internal and external sources to generate insights for business decisions.
• Process Improvement: Develop and document standard operating procedures (SOPs), propose workflow enhancements, and support the automation of manual tasks.
• Quality Assurance: Ensure consistent and high-quality service delivery across operational functions by identifying gaps and implementing corrective actions.
• Stakeholder Coordination: Acting as the operational point of contact for cross-functional teams and external partners (for few adhoc project)
• Scalability Planning: Prepare operational strategies and support tools that enable Airbnb to scale sustainably in existing and new markets.

Key Responsibilities:-

• Grow Net % share of Goibibo direct hotels booking business in Singapore/Malaysia.
• Online hotel supply management for hotels in Singapore and Malaysia.
• Deliver revenue and acquisition targets through rates and inventory management.
• Educating hotel partners on new initiatives, extranet training and revenue management.
• Acquisition of new hotel partners.
• To be the single point of contact for all destinations information & business decision making for hotels being looked after.