Dhrumil Panchal
Recruitment Coordinator/Specialisj
Ahmedabad,GJ
Summary
Results-driven Recruitment Coordinator with a strong background in IT hiring for banking/financial clients. Experienced in leading and mentoring teams, managing end-to-end recruitment processes, and ensuring seamless coordination between recruiters, candidates, and Sales Managers. Skilled in implementing effective sourcing strategies, conducting thorough resume evaluations, and efficiently managing VMS platforms to drive successful hiring outcomes. Previous role as a Team Lead in technical recruitment specializing in candidate screening, job posting, and strategic talent acquisition. Possessing a solid foundation in customer service and event management, brings a well-rounded approach to communication, organization, and client satisfaction. Committed to fostering high-performing teams and optimizing recruitment workflows to effectively meet business objectives.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Recruitment Coordinator
IWG (Genesis10)
Ahmedabad
02.2024 - Current
- Lead and manage a team of 30 recruiters, specializing in IT hiring for Banking/Financial clients
- Assign IT requirements to recruiters, ensuring clear understanding and proper execution
- Coach and mentor recruiters throughout the hiring process, providing guidance and training for new joiners
- Oversee recruiter activities to ensure necessary actions are taken post-assignment
- Ensure recruiters follow the right sourcing strategies to identify top IT talent
- Communicate with candidates throughout the recruitment process, providing updates and answering questions
- Review candidates for technical fit, authenticity, and commitment before approving submissions
- Review formatted resumes submitted by recruiters to ensure they meet submission standards before sending to clients
- Manage and organize recruitment-related documents and files for streamlined operations
- Liaise with the Sales team to confirm candidate approvals before external submission
- Work closely with Sales and other coordinators to ensure transparency and alignment
- Manage submissions through various VMS platforms, ensuring compliance and quality
Team Lead
IMS Group
Ahmedabad
03.2022 - 02.2024
- Write and post technical job descriptions
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments
- Parse specialized skills and qualifications to screen IT resumes
- Perform pre-screening calls to analyze applicants' abilities
- Interview candidates combining various methods (e.g
- Structured interviews, technical Screening)
- Coordinate with IT team leaders to forecast department goals and hiring needs
- Craft and send personalized recruiting emails with current job openings to passive candidates
- Compose job offer letters
- Onboard new hires
- Promote company's reputation as a great place to work
- Conduct job and task analyses to document job duties and requirements
- Keep up-to-date with new technological trends and products
Senior Customer Service Associate
First Source Solutions
Gandhinagar
06.2019 - 03.2022
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
- Answered product and service questions, suggesting other offerings to attract potential customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Collected and analyzed customer information to prepare product or service reports
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Met customer call guidelines for service levels, handle time and productivity
- Trained staff on operating procedures and company services
- Trained new personnel regarding company operations, policies and services
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives
Decoration Manager
Aavkar Decorations
Ahmedabad
04.2017 - 04.2019
- Event planning, design and production within time limits
- Working with clients to identify their needs and ensure customer satisfaction
- Organizing facilities and details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc
- Liaise with clients to identify their needs and to ensure customer satisfaction
- Conduct market research, gather information and negotiate contracts prior to closing any deals
Education
BBA - Business Administrations
SGVU (Suresh Gyan Vihar University)
05.2001 -
H.S.C -
NIOS (National Institute of Open Schooling)
Skills
Personal Information
- Date of Birth: 01/06/99
- Gender: Male
- Marital Status: Unmarried
Accomplishments
Received the Newcomer of the Year Award (2022) in recognition of exceptional performance and significant contributions within the first few months of entering the recruitment industry.
Timeline
Recruitment Coordinator
IWG (Genesis10)
02.2024 - Current
Team Lead
IMS Group
03.2022 - 02.2024
Senior Customer Service Associate
First Source Solutions
06.2019 - 03.2022
Decoration Manager
Aavkar Decorations
04.2017 - 04.2019
BBA - Business Administrations
SGVU (Suresh Gyan Vihar University)
05.2001 -
H.S.C -
NIOS (National Institute of Open Schooling)
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