Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Timeline
CustomerServiceRepresentative
DHRUMIL V. SHAH

DHRUMIL V. SHAH

Ahmedabad

Summary

Seasoned Project Manager with over 21 years of experience leading cross-functional teams in IT, Media, Retail, Pharma, and Government sectors. Proven track record in end-to-end projects lifecycle management, stakeholder communication, SAP FI, financial operations, and team leadership. Recognized multiple times for outstanding performance, innovation, and service delivery. Adept at managing government and private sector projects, driving process automation, and delivering projects on time and under budget.

Overview

22
22
years of professional experience
3
3
Certification

Work History

Project Manager

TATA CONSULTANCY SERVICES (TCS)
Ahmedabad
04.2014 - Current
  • Company Overview: Client: Government Projects
  • Led a 14-member team across multiple government digital transformation projects.
  • Oversaw complete project lifecycle from RFP evaluation to post-Go-Live support.
  • Conducted gap analysis, requirement gathering, SRS preparation, and client approvals.
  • Managed UAT testing, GAP analysis, Demo Script, Test Cases, user training, data migration and change request implementation.
  • Ensured compliance with internal audits and financial documentation for invoicing.
  • Improved client satisfaction and project delivery with on-time execution and strategic planning.
  • Managed service billing, accounts receivables, and vendor payments.
  • Ensured accurate revenue recognition and monthly reporting.
  • Enhanced billing processes and reduced aging through efficient AR management and client follow-ups.
  • Client: Government Projects

Sr. Executive – Accounts

HCL INFOSYSTEMS LTD.
Ahmedabad
02.2010 - 03.2014
  • Centralized AMC billing system across national operations, improving efficiency and reducing errors.
  • Streamlined vendor reconciliation, payment processes, and SAP-based inventory management.
  • Maintained accurate bank reconciliation, provisioning, and stock verification reports.

Sr. Executive – Accounts

SRL RANBAXY LTD.
Ahmedabad
11.2007 - 02.2010
  • Managed client accounts, billing, cash management, and MIS reporting.
  • Achieved 100% collection accuracy and timely reconciliation of financial statements.

Executive – Accounts

PANTALOON RETAIL INDIA LTD.
Ahmedabad
04.2006 - 10.2007
  • Responsible for cash/cheque entries, bank reconciliations, and vendor payment cycles.
  • Developed MIS reports and ensured financial data accuracy in SAP.

Executive – Accounts

DIVYA BHASKAR (DB Corp)
Ahmedabad
03.2003 - 03.2006
  • Managed recovery targets, reconciliations, SAP client setups, and statutory returns.
  • Consistently achieved 105% of collection targets in multiple months.

Education

B.Com - Accounts & Audit

Gujarat University
01.2003

Diploma in Programming - MS Office, Oracle, VB, Java, Linux, Networking, Tally

SSI
01.2002

Skills

  • Project Management
  • Stakeholder & Client Management
  • Project Implementation & Support
  • Budgeting & Cost Optimization
  • RFP Evaluation
  • SRS Documentation
  • Contract Negotiations
  • Business Process Improvement
  • Team Management
  • Team Leadership
  • UAT
  • Go-Live
  • Legacy Data Migration
  • Change Management
  • Agile Methodologies
  • Waterfall Methodologies
  • Compliance
  • Internal Audits
  • Government Projects
  • Corporate Projects

Certification

  • Delivery Management – RiO : Foundation
  • Project Management
  • The Foundation for Leadership Journey

Accomplishments

  • On the Spot Award, Sep-2024
  • Learning Commitment Award, Apr-2019
  • Star Team Award, Apr-2008
  • Feedback Influencer Certificate, Sep-2023
  • You Are a Star Award, Dec-2015
  • Star of the Month Award, May-2015
  • Golden Applause, Jun-2013
  • Best Enabler, Apr-2012
  • Best Employee - SRL Ranbaxy, Nov-2009-11-01
  • Best Employee - Pantaloon, Jan-2007
  • Best Employee - Divya Bhaskar, Mar-2005
  • Achieved 105% collection target - Divya Bhaskar, 2004
  • Achieved 105% collection target - Divya Bhaskar, 2005

Personal Information

  • Title: Project Manager
  • Date of Birth: 1983-02-10
  • Marital Status: Married

Timeline

Project Manager

TATA CONSULTANCY SERVICES (TCS)
04.2014 - Current

Sr. Executive – Accounts

HCL INFOSYSTEMS LTD.
02.2010 - 03.2014

Sr. Executive – Accounts

SRL RANBAXY LTD.
11.2007 - 02.2010

Executive – Accounts

PANTALOON RETAIL INDIA LTD.
04.2006 - 10.2007

Executive – Accounts

DIVYA BHASKAR (DB Corp)
03.2003 - 03.2006

B.Com - Accounts & Audit

Gujarat University

Diploma in Programming - MS Office, Oracle, VB, Java, Linux, Networking, Tally

SSI
DHRUMIL V. SHAH