DHRUPAD SOOD
Faridabad
Summary
Technology Leader with 12+ years of experience designing and delivering enterprise-scale End User computing solutions across Microsoft Intune, Windows Autopatch, Windows 365, Microsoft Copilot, Azure Virtual Desktop, Azure Identity, Microsoft 365. I specialize in Modern Device Management, Cloud Identity, Secure workplace transformation, and Windows update management, with a strong record of leading cross-functional teams to implement scalable, secure, and user-centric solutions. My experience spans: Shaping product roadmaps and defining strategy for digital transformation initiatives Driving adoption of Microsoft technologies, automation, and AI-driven tools such as M365 and security Copilot. Stakeholder management and translating complex technical requirements into clear business outcomes following Agile methodology. Ensuring alignment of technology initiatives with organizational goals Passionate about building future-ready, secure, and resilient digital workplaces with high focus on reliability, I help global enterprises enhance productivity, reduce risk, and unlock innovation through the power of cloud and modern workplace solutions.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Freelancer
Upwork
Faridabad
10.2024 - Current
- Manage Intune, Windows Autopatch, MECM, and SCCM environments in large enterprise setups.
- Lead deployment and management of end-user computing solutions across thousands of devices.
- Create and enforce security policies, ensure device compliance, and troubleshoot configuration profile or compliance related issues.
- Configure Windows Autopilot, conditional access, configuration profiles, and patch management.
- Test, package, and deploy applications and updates through Intune and MECM.
- Strategically design and implement Intune compliance policies, configuration profiles, and automation scripts.
- Microsoft Managed Desktop Change Management Expertise: Led change management processes for MMD, ensuring phased feature adoption and smooth transitions. Tested and released features in a phased manner to ensure smooth adoption by customers. Managed Windows clients through MMD be it a Windows 365 PC, Windows AVD or Windows desktops and laptops.
- Windows Autopatch- Led the successful implementation of Windows Autopatch for multiple customers, ensuring optimal management of Feature and Quality updates tailored to their environments for both Intune and co-managed devices. Additionally, facilitated seamless Windows 10 to Windows 11 upgrades for few customers. Helped in transitioning the update payloads from configuration manager to Intune.
- Collaboration with Program Managers: - Collaborated with Program Managers to identify and release new value-added features for customer adoption of MMD services. - Prepared the team for handling and troubleshooting scenarios related to these features. - Collaborated with cross-functional teams and integrated user research for optimal user experience.
- Team Growth and Leadership: - Played a role in growing the team from 4 to 27 members through active participation in hiring events. - Onboarded and trained new team members, ensuring alignment with core values. Developed an effective onboarding plan to enhance adaptability and resilience. - Successfully mentored approximately 10 team members.
- SoS Collaboration and Agile Training: - Actively participated in the core team of Scrum of Scrum (SoS) to establish a unified backlog for collaborative projects between MMD and Autopatch. - Transformed complex problems into actionable product requirements, ensuring successful project execution. - Utilized Scrum methodology to plan, execute, and report progress. - Conducted level 100 and 200 training sessions for the product team, focusing on comprehensive guidance for ADO (Azure DevOps) task life cycle management.
- Content Creation and Documentation: - Created content for boot-camp presentations and internal Technical Solution Guides (TSGs) to effectively resolve cases. - Analyzed data to identify areas for team improvement within my SME topic. - Ensured up-to-date documentation
Software/Senior Application Analyst
Optum global solution india private limited
Gurugram
11.2021 - 10.2024
- Led a team of consultants in designing and implementing Windows device management solutions using Microsoft Intune. Developed and implemented Windows Autopilot deployment strategies, resulting in streamlined device provisioning and reduced deployment time.
- Configured and enforced policy configurations for Windows devices, ensuring compliance with security standards and enhancing user experience.
- Managed device compliance through Intune, monitoring and remediating non-compliant devices to maintain a secure and compliant environment.
- Designed and implemented Conditional Access policies, enabling secure access to corporate resources based on device compliance and user context.
- Oversaw application management lifecycle, including app deployment, updates, and removal, ensuring seamless user experience and productivity.
- Provided technical guidance and mentorship to team members, fostering professional growth and knowledge sharing within the team.
- Organizing and maintaining Scrum ceremonies for EUC and Azure AD teams and collaborated with cross-functional teams, including security and infrastructure, to ensure the successful integration of end user computing solutions.
- Developed comprehensive documentation, including configuration settings, deployment procedures, and troubleshooting guides.
- Presented project updates, findings, and recommendations to senior leadership and stakeholders.
- Helped customer to evaluate new technology and perform POC and pre-prod testing before phased prod deployment.
- Presented monthly Service Improvement plans to focus on proactive methodology to reduce the reported issues.
Senior Analyst
Accenture india service private limited
Gurugram
05.2019 - 11.2021
- Configuration of Azure AD Conditional Access Policy for enhanced level security. User and group management on Azure AD and Office 365 portal.
- Design and configure Application Protection Policies. Knowledge of IAM and exchange environments and how to integrate them with EMS across medium large enterprises.
- To enhance the level of security and compliance reporting.
- Enrollment and configure policies for android, iOS and windows devices.
- Configuring basic troubleshooting issues in SCCM related with authority, Intune subscriptions and co-management.
Senior escalation engineer
Convergys India service private limited
Gurugram
10.2015 - 05.2019
- Years of progressive experience in Microsoft Intune support, starting as a Support Engineer and rapidly advancing to SME, Support Escalation Engineer, and Support Technical Lead roles. Investigated and resolved complex technical issues escalated from the support team, providing in-depth analysis and solutions for Microsoft Intune.
- Managing Major Incidents, ensuring that they are logged, progressed, updated, authorized, expedited and resolved within the scope of the SLA.
- Single point of contact for all customers for all escalations/complaints regarding Service issues.
- Provide direction and coordination to the multiple resolver groups to ensure resolution of the issue.
- Chairing conference calls with participants including Service Managers, Technical Support teams, clients and Third Parties & drive them effectively to resolve incidents.
- Handle Conflicting situations and make quick decision while driving incidents. Suggesting workarounds and methods of speeding up the recovery of an incident.
- Sending out Alerts/Communication mailers to customers & Stakeholders during progress of Incident or any Planned Maintenance Activities.
- Maintaining the database of the major incidents occurred within the financial year and the RCAs shared for the same.
- Co-ordination with the Customer Service Account Manager, Key Account Manager, Business Development Manager, Service Assurance Head for customer grievances/feedback.
- Ensuring that all customers Issues/Request are properly acknowledged & addressed by the Service Desk team & whatever Incident/Issues are escalated to the Incident Management Desk are efficiently managed, communicated & resolved as per ITIL practices.
- Training the new joiners on IT Operational processes & procedures in Reliance IDC.
Trainee Analyst
Hcl technologies
Noida
08.2014 - 10.2015
- Analyzed data trends to support project decisions and strategies.
- Collaborated with cross-functional teams to improve operational efficiency.
- Prepared detailed reports on market research findings and insights.
Education
Computer Science Engineering
Manav Rachna College of Engineering
Faridabad, India 08.2010 - 06.2014
Skills
- Intune
- Windows Autopatch
- Configuration Manager
- Windows Autopilot
- Intune management
- Project management
- Windows
- Azure AD
- Gen AI
- Change and Problem Management
- End User Computing
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Freelancer
Upwork
10.2024 - Current
Software/Senior Application Analyst
Optum global solution india private limited
11.2021 - 10.2024
Senior Analyst
Accenture india service private limited
05.2019 - 11.2021
Senior escalation engineer
Convergys India service private limited
10.2015 - 05.2019
Trainee Analyst
Hcl technologies
08.2014 - 10.2015
Computer Science Engineering
Manav Rachna College of Engineering
08.2010 - 06.2014