Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

DHRUV ANAND

Gurgaon

Summary

Results-driven General Manager with expertise in luxury guest experience and concierge management. Proven track record in driving premium guest satisfaction and implementing cost control measures.

Overview

12
12
years of professional experience
1
1
Certification

Work History

General Manager - PVR Director's Cut (Luxury Cinema & Hospitality)

PVR INOX Ltd
New Delhi
01.2024 - Current
  • Head of operations at India's most iconic and elite luxury cinema, serving a distinguished clientele of celebrities, diplomats, and HNIs.
  • Successfully lead budgeting, pricing, and marketing strategies while driving premium guest satisfaction and retention.
  • Introduced multi-skilled manpower model, reducing attrition and increasing service efficiency.
  • Designed energy-saving and cost-monitoring systems including HVAC, manpower control, and security optimization.
  • Conduct elite-level private screenings, luxury events, and hospitality experiences with personalized service.
  • Launched initiatives encouraging youth to explore hospitality careers through mentorship and structured onboarding.

Elite Lifestyle Manager

Quintessentially Lifestyle
Gurgaon
05.2023 - 12.2023
  • Managed daily affairs, travel, and preferences for high-profile individuals with utmost discretion and precision.
  • Delivered concierge-style support in wellness, entertainment, personal assistance, and luxury arrangements.
  • Upsold bespoke experiences and luxury services aligned with exclusive client lifestyles.

Manager - Special Projects & Operations

Espire Hospitality
New Delhi
09.2021 - 04.2023
  • Managed operations across special projects with a focus on cost optimization and operational success.
  • Implemented systems for better resource allocation and real-time internal reporting.
  • Mentored administrative recruits aligned with brand and service culture expectations.

Duty Manager

The Leela Palace Hotels & Resorts
New Delhi
04.2018 - 08.2021
  • Directed shift operations including guest services, front office, and transportation.
  • Proactively resolved service complaints, implemented upselling strategies, and handled high-balance accounts.
  • Independently led concierge and VIP guest experience operations.

Front Office Supervisor

The Oberoi Hotels & Resorts
Dubai & New Delhi
03.2013 - 03.2018
  • Managed front desk, VIP guest services, and concierge across two countries.
  • Handled long-stay accounts and personalized guest engagement.
  • Conducted team training, daily briefings, and upselling strategy implementation.

Education

MBA - Human Resource & Marketing

Maharishi Dayanand University
Gurugram
01.2019

Bachelor's in Hotel Management - Guest Service Management

NCHMCT
Kurukshetra
01.2012

Skills

  • Luxury Guest Experience & Concierge Management
  • Cross-functional Team Leadership
  • Premium Cinema & Lifestyle Operations
  • VIP Protocol, Private Events & HNI Engagement
  • Cost Control, Budgeting & Profit Optimization
  • High-End Upselling & Custom Experience Creation
  • Staff Training, Retention & Multi-skilling Models
  • Hospitality Project Management & Pre-openings

Certification

  • Supervisor Development Program - OCLD
  • Front Office Upselling Target Program - TSA

Languages

  • English
  • Hindi

Timeline

General Manager - PVR Director's Cut (Luxury Cinema & Hospitality)

PVR INOX Ltd
01.2024 - Current

Elite Lifestyle Manager

Quintessentially Lifestyle
05.2023 - 12.2023

Manager - Special Projects & Operations

Espire Hospitality
09.2021 - 04.2023

Duty Manager

The Leela Palace Hotels & Resorts
04.2018 - 08.2021

Front Office Supervisor

The Oberoi Hotels & Resorts
03.2013 - 03.2018

MBA - Human Resource & Marketing

Maharishi Dayanand University

Bachelor's in Hotel Management - Guest Service Management

NCHMCT

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