Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Hi, I’m

Dhruv Chawla

Production Lead
Howrah
Dhruv Chawla

Summary

Dynamic operations manager with a proven track record at Govind Enterprises, excelling in business management and customer relations. Enhanced operational efficiency and increased customer satisfaction through strategic budgeting and exceptional service. Skilled in staff hiring and business development, fostering strong client relationships that drive repeat business and referrals.

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 24 years of experience. Highly effective and comfortable working with people at all levels in organization.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
years of professional experience

Work History

Govind Enterprises

Factory Owner/Manager of Operations
04.2014 - Current

Job overview

  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

M/s Indra Roop

Retail Store Manager/Small Business Owner
04.2008 - 07.2016

Job overview

  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Optimized store displays and appearance via strategic merchandising.
  • Completed routine store inventories.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed store organization, maintenance, and purchasing functions.
  • Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Heramba Chandra College (South City College)
Kolkata

Bachelor of Commerce from Economics, Accountancy, Business Studies
04.2001

University Overview

Skills

Business management

Hobbies

Hobbies

Daily Affairs 

Marketing

Investements

Motor-biking

Health & Fitness 

Nutrition 

Poetry

Timeline

Factory Owner/Manager of Operations
Govind Enterprises
04.2014 - Current
Retail Store Manager/Small Business Owner
M/s Indra Roop
04.2008 - 07.2016
Heramba Chandra College (South City College)
Bachelor of Commerce from Economics, Accountancy, Business Studies
04.2001
Dhruv ChawlaProduction Lead