Dhruv Gandhi
New Delhi
Summary
Customer-centric professional with extensive experience in customer service, operations management, and sales. Recognized for building strong client relationships and delivering exceptional experiences that enhance satisfaction and loyalty. Proficient in problem-solving, team collaboration, and optimizing service processes to exceed customer expectations. Committed to leveraging expertise to drive business success and cultivate positive customer interactions.
Overview
5
5
years of professional experience
Work History
Ground Handler
Cargojet
Calgary
09.2023 - 09.2024
- Ensured smooth and efficient customer service operations in a high-paced environment, focusing on timely deliveries and customer satisfaction.
- Collaborated with the team to streamline processes, ensuring alignment with customer expectations and delivery deadlines, improving overall customer experience
- Facilitated timely and efficient operations in a fast-paced environment, contributing to high customer satisfaction and repeat business
Assistant Service Manager
Farm Boy
Toronto
10.2021 - 06.2023
- Trained and managed a team of 20+ staff members, focusing on delivering exceptional customer service and upselling products to meet customer needs
- Developed personalized customer engagement strategies that significantly increased sales and customer satisfaction through tailored product recommendations
- Ensured product availability and managed inventory effectively to meet customer demand, resulting in enhanced shopping experience and operational efficiency
Operations Executive
Law Abiding Technology
New Delhi
05.2019 - 06.2021
- Built and maintained strong client relationships by proactively following up on orders and addressing client concerns, resulting in increased customer loyalty
- Provided strategic recommendations based on product quality assessments, influencing purchasing decisions and enhancing customer satisfaction
Education
Post-Graduation Diploma - Supply Chain Management
Seneca College
Toronto, Canada04-2022
BBA - Business Administration
GURU GOBIND SINGHINDRAPRASTHA UNIVERSITY
Delhi, India07-2018
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Ground Handler
Cargojet
09.2023 - 09.2024
Assistant Service Manager
Farm Boy
10.2021 - 06.2023
Operations Executive
Law Abiding Technology
05.2019 - 06.2021
Post-Graduation Diploma - Supply Chain Management
Seneca College
BBA - Business Administration
GURU GOBIND SINGHINDRAPRASTHA UNIVERSITY
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