Summary
Overview
Work History
Skills
Certification
Hobbies and Interests
Websites
Honor Awards
Languages
Timeline
Generic
Dhruv Gautam

Dhruv Gautam

Sonepat

Summary

Career focused on contributing to a leading global organization, leveraging technical expertise and diverse skill set. Committed to continuous learning and research to drive company development and personal growth. Proven ability to thrive in challenging environments and deliver impactful results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Technical Support Engineer

Red Hat India Pvt. Ltd
Pune
06.2020 - Current
  • Providing technical support on Red Hat OpenShift Container Platform to the global customers with SLA adherence.
  • Primarily working on issues related to Red Hat OpenShift Container Platform's Observability which includes Logging, Monitoring and Distributed Tracing.
  • Extensively worked on cluster down issues.
  • Worked on installation and upgrades of RH OCP clusters.
  • Identification of potential bugs and get them reported to engineering team.
  • Creation and management of knowledge base articles proactively.

Associate Consultant

Capgemini India Pvt. Ltd
Navi Mumbai
11.2016 - 06.2020
  • Performing installation and patch management of RHEL and SUSE standalone and cluster servers (virtual/physical).
  • Conducting daily meetings with teams to discuss ongoing issues and creating action plan to remediate the issues.
  • Server and storage migration activities.
  • Handled issues related to server booting, LVM, Disk Management, User Management and NFS.

Skills

  • Red Hat OpenShift Container Platform
  • Red Hat OpenShift Logging
  • OpenShift Monitoring
  • Distributed Tracing (Tempo)
  • Red Hat Build of OpenTelemetry
  • Red Hat Enterprise Linux

Certification

• Red Hat Certified Specialist In OpenShift Administration
• Red Hat Certified Specialist In OpenShift Data Foundation
• Red Hat Certified Specialist in OpenShift Automation and Integration
• KCS v6 Practices

Hobbies and Interests

  • Fitness
  • Travelling
  • Adventure Sports
  • Volleyball

Honor Awards

  • Rising Star Award, For outstanding performance and lasting contribution in Q3 2018 for Capgemini Infra Services.
  • Project Star Award, In recognition for outstanding performance in H2 2019 Capgemini Infra Services.
  • Red Hat Rockstar of the quarter exceed award for CY22Q3
  • Red Hat Accomplished Author exceed award for CY24Q3

Languages

English
Proficient (C2)
C2
Hindi
Native
Native

Timeline

Senior Technical Support Engineer

Red Hat India Pvt. Ltd
06.2020 - Current

Associate Consultant

Capgemini India Pvt. Ltd
11.2016 - 06.2020
Dhruv Gautam