Dhruv Grover

Business Banking:

• Currently supporting high-value business banking accounts, delivering comprehensive banking assistance across daily servicing needs.
• Directed requests related to loans, onboarding, mandates, and KYC to appropriate specialist teams.
• Collaborated with operations, compliance, product, and risk teams to resolve issues efficiently and ensure seamless service delivery.
• Implemented operational controls and followed procedures to mitigate risk and ensure regulatory compliance.
• Managed complex service queries while maintaining strong account outcomes and service standards.

Retail Banking:

• Delivered end-to-end support for retail account holders across ISAs, savings accounts, current accounts, Barclaycard, Packs, and insurance products.
• Handled complaints and vulnerability cases, ensuring timely logging, fair outcomes, and adherence to regulatory and internal policies.
• Performed KYC and due diligence checks, documentation validation, and compliance reviews.
• Investigated fraud, disputes, and chargebacks, including disputed transactions and chargeback data analysis.
• Conducted fund investigations and supported deferred payment management with 100% quality and accuracy standards.
• Processed payments accurately while analyzing requests to minimize operational risk.
• Provided full navigation support for Barclays mobile app and online banking, resolving access, functionality, and transaction issues.

• Checking of bills/vouchers
• Booking/verifying of the bills/ vouchers
• Filing of accounting documents
• Maintain MIS related to all