Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Dhruv Handa

Dhruv Handa

New Delhi

Summary

Dedicated professional excelling in customer relationship management and multi-tasking. Delivers timely solutions while maintaining high standards of service quality. Fosters collaborative environments and effective communication to meet diverse client needs.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Concentrix
New Delhi , India
05.2022 - Current
  • Guided customers through product-related questions, feedback, and complaints, enhancing their overall experience.
  • Resolved customer service enquiries efficiently, ensuring accurate information delivery.
  • Built rapport with customers through courteous and professional communications.
  • Achieved high scores in quality assurance evaluations by actively implementing performance feedback for continuous improvement.
  • Listened to clients to identify requirements and prepare accurate tickets for further action.

Project Manager

Intellify
06.2020 - 07.2020
  • Developed comprehensive project plans, outlining scopes, timelines, and resources, facilitating smooth execution.
  • Managed digital marketing projects, ensuring alignment with client objectives.
  • Assigned tasks to two groups, created result sheets to identify top performers from each group.
  • Served as volunteer for first 15 days, promoted to Project Manager for one month.

Intellify, Digital Marketing, Project Manager, As being a project manager it was a great and responsible work of giving tasks to 2 groups which were under me and after that making result sheets to know best out of each group, it was something unique for me., 2020-06-01, 2020-07-15

Education

BBA - General

Sri Guru Teg Bahadur Institute of Management & Information Technology
New Delhi
01-2021

12th -

Mahavir Senior Model School
Delhi

10th -

Mahavir Senior Model School
Delhi

Skills

  • Customer service management
  • Client relationship management
  • Product knowledge
  • Quality assurance
  • Conflict resolution
  • Performance metrics
  • Time management
  • Multi-tasking
  • Customer service expert

Languages

English, Hindi
First Language

Interests

  • Travelling
  • Volunteering
  • Sports
  • Reading

Timeline

Customer Service Representative

Concentrix
05.2022 - Current

Project Manager

Intellify
06.2020 - 07.2020

BBA - General

Sri Guru Teg Bahadur Institute of Management & Information Technology

12th -

Mahavir Senior Model School

10th -

Mahavir Senior Model School
Dhruv Handa