Dhruv Handa

• Guided customers through product-related questions, feedback, and complaints, enhancing their overall experience.
• Resolved customer service enquiries efficiently, ensuring accurate information delivery.
• Built rapport with customers through courteous and professional communications.
• Achieved high scores in quality assurance evaluations by actively implementing performance feedback for continuous improvement.
• Listened to clients to identify requirements and prepare accurate tickets for further action.

• Developed comprehensive project plans, outlining scopes, timelines, and resources, facilitating smooth execution.
• Managed digital marketing projects, ensuring alignment with client objectives.
• Assigned tasks to two groups, created result sheets to identify top performers from each group.
• Served as volunteer for first 15 days, promoted to Project Manager for one month.

Intellify, Digital Marketing, Project Manager, As being a project manager it was a great and responsible work of giving tasks to 2 groups which were under me and after that making result sheets to know best out of each group, it was something unique for me., 2020-06-01, 2020-07-15