Dhruv Kedia
Chanana, Jhunjhunu
Summary
Detail-oriented professional focused on operational documentation and root-cause problem-solving. Strength in managing client relationships and improving service delivery. Proven ability to optimise processes and increase customer satisfaction.
Overview
3
3
Languages
1
1
Certification
6
6
years of professional experience
Work History
Insurance Broker
Arunaya Insurance Brokers Pvt Ltd.
Delhi
04.2022 - 09.2026
- Formed and sustained strategic relationships with clients.
- Collaborated with departmental leaders to identify operational challenges and implement effective solutions.
- Trained new employees on operational procedures and protocols to enhance onboarding experience.
- Developed and maintained operational documents and database records to ensure accuracy and compliance.
Area Sales Executive
Airtel Telecom
Jhunjhunu
10.2020 - 04.2021
- Managed client relationships to increase customer satisfaction and foster loyalty.
- Utilised CRM software to track customer interactions and improve service delivery.
- Conducted market research to uncover new sales opportunities and emerging trends.
- Analysed current market conditions to propose data-driven pricing model recommendations.
- Analysed customer feedback to identify areas of improvement in the sales process.
Education
High School Diploma -
GOVT SR SEC SCH, CHANANA(JHUNJHUNU)
CHANANA03-2019
Skills
- Policy analysis
- Risk assessment
- Data analysis
- Operational documentation
- Client database management
- MS Office
- Employee training
- Problem solving
- Team leadership
- Time management
- Effective communication
- Communication skills
- Customer service
- Policy knowledge
Languages
Hindi
English
Nepali
Certification
- Certificate of RSRTC
- Certificate of Basic Tally
Custom
- I love travelling
- I love watching movies
- I love watching web series
- I love learning new skills
- Explore a new area
- Leasing audiobooks
Timeline
Insurance Broker
Arunaya Insurance Brokers Pvt Ltd.
04.2022 - 09.2026
Area Sales Executive
Airtel Telecom
10.2020 - 04.2021
High School Diploma -
GOVT SR SEC SCH, CHANANA(JHUNJHUNU)