DHRUV MATHUR
Jaipur
Summary
Procurement and supply-chain technology leader with 15+ years of experience spanning sourcing strategy, contract lifecycle management, procure-to-pay operations, and SAP Ariba platform delivery. Currently Assistant Vice President at Deutsche Bank, owning end-to-end change and release management for a global procurement platform. Proven track record of leading high-performing teams across global delivery centres (Deutsche Bank, TCS, Accenture, Genpact), reducing operational cost through process redesign, and partnering with business, technology, and compliance stakeholders to translate complex requirements into measurable outcomes. Engineer by training, operator by instinct, builder by choice.
Overview
17
17
years of professional experience
Work History
Assistant Vice President — Procurement Technology
Deutsche Bank
Jaipur
04.2023 - Current
- Lead a team of 6 supporting the bank's global SAP Ariba procurement platform; own end-to-end change and release governance, partnering with technology, business, and compliance to deliver continuous improvement.
- Drive intake-to-deployment lifecycle for change requests across SAP Ariba — validating scope, assessing cross-system impact, prioritising against business value, and steering each CR through formal approval gates.
- Reduced operational cost by [X%] / ₹[X] annualised by identifying and eliminating redundant tasks, consolidating overlapping processes, and renegotiating support workflows with stakeholders.
- Govern a JIRA-based Change Document framework, ensuring full transparency, version control, and audit traceability for 20+ changes per quarter — readiness for internal and external audit reviews.
- Review test scripts and UAT outcomes for in-flight changes; sign off on deployment readiness and coordinate go-live with global teams across 20+ regions.
- Translate complex business challenges into structured solutions by partnering with cross-functional teams, surfacing dependencies, and aligning competing priorities to a single delivery roadmap.
Assistant Manager — SAP Ariba Operations
Tata Consultancy Services
Remote
11.2020 - 04.2023
- Led BAU support team for a global SAP Ariba, covering both upstream (Sourcing, Contracts) and downstream (Buying, Invoicing) modules; primary escalation point for the client's procurement organisation.
- Authored Knowledge Operating Documents (KODs) standardising recurring support processes, cutting onboarding time for new analysts and reducing rework on resolved tickets.
- Built executive dashboards and stakeholder reporting cadence — translated raw ticket data into trend insights that informed senior management's quarterly platform decisions.
- Resolved high-volume upstream issues including task cancellation/withdrawal, approval-flow exceptions, mass project edits, supplier additions via FMD and Relationship Entry, and cost-centre file management.
- Owned the Customer Admin queue for invoice and PR approvals; coached end users on exception handling, drove down repeat-issue volume.
- Resolved Punch-Out and hosted catalogue issues end-to-end; managed full ticket lifecycle on ServiceNow against contractual SLAs.
Team Lead — SAP Ariba Support
Accenture Solutions Private Limited
Noida
03.2019 - 08.2020
- Promoted from individual contributor to team lead; built a culture of ownership, peer coaching, and measurable performance against client SLAs.
- Established team-level performance metrics and ran weekly performance reviews — improved on-time resolution rate within first two quarters.
- Coached team members on Ariba functional depth, escalation handling, and stakeholder communication; promoted junior analysts during tenure.
- Managed full Ariba administration: user provisioning by role, security group design, delegation handling for absentee users, and SR escalations via Ariba Connect for product-side defect closure.
- Resolved end-to-end downstream issues — invoice/PR approval flow configuration, supplier onboarding via Relationship Entry, catalogue (Punch-Out and hosted) troubleshooting, and exception handling education for client users.
Assistant Manager — Operations (Sourcing, Contracts & P2P)
Genpact India Pvt. Ltd.
Noida
11.2013 - 03.2019
- 5+ years across the full procurement value chain — sourcing strategy, contract lifecycle, and procure-to-pay operations — for a Fortune 500 client portfolio.
- Built category profiles, supplier portfolios, and sourcing strategies for spend categories representing a considerable annual spend.
- Drafted, reviewed, and negotiated commercial agreements; managed amendments for term extensions, value increases, scope changes (cost change sheets), and price-list updates.
- Tracked spend against contracts by category and supplier; flagged off-contract leakage and surfaced consolidation opportunities to the client's category leads.
- Single point of contact for internal stakeholders and suppliers — escalation, query resolution, and issue closure.
- On PR receipt, ran competitive RFQ processes across vendors for materials, equipment, and services; evaluated bids on cost, delivery, and commercial terms.
- Drove invoice remediation for held invoices — root-caused discrepancies (price, quantity, tax, GR mismatch) and unblocked payment cycles.
- Configured and operated Ariba approval flows for invoices and POs; trained users on exception handling to reduce repeat tickets.
Procurement Engineer
Hitachi Plant Technologies India Pvt. Ltd.
Gurgaon
07.2012 - 04.2013
- Developed sourcing strategies and supplier portfolios for plant and engineering categories; drafted and negotiated agreements with multi-tier vendors.
- Managed contract amendments (extensions, value revisions, price-list updates) and tracked category-level spend against budget.
- Analysed vendor offers on cost, delivery, and commercial terms; followed through to ensure on-time material and equipment delivery.
Project Engineer
Angelique International
Noida
11.2011 - 06.2012
- Supported sourcing and contracting for international project execution — supplier selection, agreement negotiation, and amendment management.
- Tracked spend by category and supplier; coordinated with vendors on delivery timelines for project-critical materials.
Assistant Engineer (Site Execution)
Powergrid Corporation of India Limited
Bharatpur
01.2009 - 06.2011
- Implemented and commissioned 11 kV and LT distribution networks; collaborated cross-departmentally on project review, control, and monitoring.
- Verified bills, vouched invoices, and certified payments; prepared time and cost budgets and finalised reconciliation statements, interim amendments, and time extensions.
Education
B. Tech - Electrical & Electronics Engineering
Skyline Institute of Engineering & Technology
Greater Noida06-2008
Skills
- SAP Ariba: Buying & Invoicing
- SAP Ariba: Sourcing
- SAP Ariba: Contracts
- SAP Ariba: Connect
- SAP Ariba: Supplier Management
- SAP Ariba: Catalogue Management (Punch-Out / Hosted)
- JIRA
- ServiceNow
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Confluence
- Change & Release Management
- ITIL-aligned support
- Process Documentation
Languages
- Hindi
- English, Bilingual / Proficient (C2)
- Hindi, Bilingual / Proficient (C2)
Timeline
Assistant Vice President — Procurement Technology
Deutsche Bank
04.2023 - Current
Assistant Manager — SAP Ariba Operations
Tata Consultancy Services
11.2020 - 04.2023
Team Lead — SAP Ariba Support
Accenture Solutions Private Limited
03.2019 - 08.2020
Assistant Manager — Operations (Sourcing, Contracts & P2P)
Genpact India Pvt. Ltd.
11.2013 - 03.2019
Procurement Engineer
Hitachi Plant Technologies India Pvt. Ltd.
07.2012 - 04.2013
Project Engineer
Angelique International
11.2011 - 06.2012
Assistant Engineer (Site Execution)
Powergrid Corporation of India Limited
01.2009 - 06.2011
B. Tech - Electrical & Electronics Engineering
Skyline Institute of Engineering & Technology