Dhruv Mullick Chowdhury
Chennai
Summary
Dynamic hospitality professional with a proven track record at Oberoi Hotels & Resorts, excelling in operational management and guest services. Recognized for enhancing guest satisfaction by 10% through effective problem resolution and communication skills. Adept in cash handling and financial transactions, contributing to seamless hotel operations and memorable guest experiences. Highly customer-focused with a substantial background in guest services. Broad experience includes handling guest inquiries, managing reservations, and providing top-notch hospitality service. Strong interpersonal skills and exceptional problem-solving abilities lead to enhanced guest satisfaction. Previous roles showcased dedication to creating positive guest experiences and improving overall hotel operations.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
Oberoi Hotels & Resorts
Udaipur
07.2025 - Current
- Greeted guests warmly upon arrival, ensuring a welcoming atmosphere.
- Handled guest inquiries and requests promptly and professionally.
- Assisted with check-in and check-out procedures efficiently.
- Provided information about hotel amenities and local attractions to guests.
- Collaborated with team members to improve service delivery and guest satisfaction.
- Managed reservation systems accurately, ensuring seamless booking processes.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Invited guests to join loyalty programs and special promotions to stay connected.
STEP Trainee-Trident Chennai
Oberoi Hotels & Resorts
Chennai
07.2022 - 05.2025
- Rotated across all hotel departments, gaining in-depth exposure to the front office, housekeeping, food and beverage, and kitchen operations.
- Developed a strong managerial foundation by actively participating in daily operations, and implementing quality improvement processes.
- Enhanced the guest experience through effective guest handling, problem resolution, and personalized service.
- Played a key role in managing room allocations, coordinating check-in/check-out procedures, and handling special guest requests, contributing to a 10% improvement in guest satisfaction scores.
- Handled large financial transactions as a hotel cashier, demonstrating meticulous attention to detail in cash management and billing.
- Collaborated closely with the sales team to support room sales and upsell packages, contributing to increased room occupancy and revenue.
- Awarded the highest scorer in the front office for demonstrating exemplary front office skills and technical knowledge.
- Assisted in the daily operations of luxury service teams across multiple departments.
- Coordinated guest services to enhance overall customer satisfaction and experience.
- Supported event planning processes for weddings and corporate functions at the hotel.
Education
Bachelor of Arts - Hospitality And Tourism Management
Indra Gandhi National Open University
Delhi07-2025
Bachelor of Arts - Hotel Management
Oberoi Centre of Learning And Development
New Delhi06.2025
High School Diploma -
St. Paul's Senior Secondary School
Udaipur07-2022
Skills
- Operational management and guest services
- Front office operations
- Cash handling and financial transactions
- Sales strategies
- Communication skills
- Problem resolution
- Hospitality management
Languages
- English, Bilingual or Proficient (C2)
- Hindi, Bilingual or Proficient (C2)
Timeline
Guest Service Associate
Oberoi Hotels & Resorts
07.2025 - Current
STEP Trainee-Trident Chennai
Oberoi Hotels & Resorts
07.2022 - 05.2025
Bachelor of Arts - Hospitality And Tourism Management
Indra Gandhi National Open University
Bachelor of Arts - Hotel Management
Oberoi Centre of Learning And Development
High School Diploma -
St. Paul's Senior Secondary School