Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Dhruv Negi

New Delhi

Summary

Results-driven Associate Product Manager with expertise in conceptualizing and launching new products. Skilled in market analysis, competitor benchmarking, and cross-functional team leadership. Proven track record of efficiently driving product development cycles while aligning with business objectives. Recognized for strategic vision, problem-solving ability, and customer-centric approach.

Overview

8
8
years of professional experience

Work History

Associate Product Manager

Instamojo
04.2024 - Current
  • Drive successful product outcomes by conducting detailed requirement analysis, ensuring that all stakeholders have a clear understanding of the needs and expectations.
  • Optimize product delivery by managing Epics in Jira, ensuring updates are aligned with strategic goals and delivering measurable value.
  • Enhance team efficiency by keeping Confluence documentation current and accessible, supporting cross-functional collaboration.
  • Maximize the impact of development efforts by refining and prioritizing JIRA stories, aligning them with team capacity and business priorities.
  • Support high-performing Scrum teams by ensuring that product goals and capacity are aligned with sprint activities, driving consistent delivery of key initiatives.
  • Enable long-term product success by creating and maintaining delivery roadmaps in Confluence, keeping them aligned with quarterly objectives and overall product strategy.
  • Facilitate smooth product launches by ensuring timelines are met, risks are managed, and internal and external stakeholders are well-informed.
  • Deliver high-quality product features by working closely with QA to ensure all deliverables meet acceptance criteria and business expectations.
  • Increase customer satisfaction by tracking and prioritizing feature requests and bug reports, ensuring timely resolutions and continuous product improvement.
  • Strengthen team collaboration by organizing and documenting product meetings, ensuring follow-through on key decisions and action items.
  • Conducted market research to identify unmet customer needs and potential competitive advantages.
  • Performed financial analysis of existing products or services in order to recommend pricing strategies.

Project Coordinator

Instamojo
New Delhi
08.2022 - 04.2024
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Responded to requests for information on materials to inquiring parties.
  • Wrote technical narratives to document processes and design changes.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Analyzed project performance data to identify areas of improvement.
  • Increased Sales by 10%

Product Consultant

Times Internet (Corpacumen)
Delhi
12.2016 - 08.2022
  • Assisted customers with product needs and introduced new store offerings.
  • Demonstrated products to help customers try out offerings before making purchases.
  • Attended trainings and workshops to learn about new products and then shared this information with customers.
  • Worked directly with stakeholders and customers to understand competitive landscape.
  • Helped identify product gaps and opportunities to improve product position in market.
  • Established long term customer relationships by using effective communication and active listening skills.
  • Compiled and analyzed customer data and reports to prepare for on-site engagements.
  • Trained staff on operating procedures and company services.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Responded proactively and positively to rapid change.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Created and maintained detailed database to develop promotional sales.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Manage over 50 Customers calls per day

Education

B.Com (Hons.) - Marketing

School of Open Learning University, DU, North Campus

Higher Secondary - Commerce

St. Mary's Public School, New Delhi

Skills

  • Product knowledge
  • Team collaboration
  • Verbal and written communication
  • Staff education and training
  • Account management
  • CRM
  • Shipping procedures understanding
  • Key stakeholder relationship building
  • Complaint resolution
  • Report preparation
  • Reporting and auditing
  • Financial Forecasting
  • Month-end reconciliations
  • Technical knowledge
  • Reporting and documentation
  • Financial analysis
  • Financial data analysis
  • General ledger accounting
  • Account reconciliation expert
  • Product Training

Accomplishments

    Most unique store(https://snitch13.myinstamojo.com/)- The objective of a good online store is to wow the customers! And this store does just that. With a unique layout for its hero banner and the GIF below, it is impossible for you to NOT pause and look.

    With lots of movements attractive visuals and funny wordplay like #EndOfStale clothing, this online store is the right amount of jazzy and snazzy!

Timeline

Associate Product Manager - Instamojo
04.2024 - Current
Project Coordinator - Instamojo
08.2022 - 04.2024
Product Consultant - Times Internet (Corpacumen)
12.2016 - 08.2022
School of Open Learning University, DU - B.Com (Hons.), Marketing
St. Mary's Public School - Higher Secondary, Commerce

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Dhruv Negi