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Accomplished Retail Manager with extensive experience in customer service and tool management, complemented by an Electrician Apprenticeship. Skilled in leading teams of over 10 associates in high-pressure environments, ensuring operational efficiency and customer satisfaction. Recognized for strong marketing acumen and exceptional organizational skills. Flexible and willing to relocate for new challenges.

Highly Accomplished Hospitality Leader who makes decisions to reflect positively on multimillion-dollar, multi-site operations in alignment with a company’s vision, value, and goals and who works to attain a competitive advantage and generate robust hospitality growth while seeing the “big picture” across evolving markets. Visionary Professional who rises above challenges to improve the bottom line, including quickly adapting to diverse scenarios to optimize labor resources and reach high profit and productivity levels and implementing multi-brand property strategies. Proactive and Bilingual Communicator (Spanish / English) who develops synergistic relationships with cross-geographical decision-makers, hospitality staff, unions, vendors, and guests, and who leads peers by example and with integrity to inspire confidence and forge strong teamwork to meet objectives.

Top performer in restaurant development, expansion and partnership management in addition to overseeing 40 plus employees. Value based decision maker, increasing profitability and revenue consistently within 1 month track record and beyond. Highly proficient in recruiting, overseeing and hiring over 200 employees, and generating over 7 million in business revenue optimization.

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Versatile construction and logistics professional with extensive experience leading crews of up to 5, managing apartment renovations, and overseeing complex tiny home builds. Proven ability to deliver projects on time and under budget, with a strong background in safety compliance, customer service, and operations management across multiple industries.

Experienced Process Architect and Business Process Management professional with 11 years in business process modelling and improvement. Proven expertise in BPMN 2.0 compliance, process optimisation, and stakeholder engagement. Certified in TOGAF and Lean Six Sigma Green Belt, leading initiatives that enhance operational efficiency and drive strategic decision-making. Skilled in data visualisation tools, transforming complex datasets into actionable insights.

Dhruv Ojha

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