Dhruv Patel
Gandhinagar
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
3
3
years of professional experience
Work History
Team Member
Bank Of America
Gandhinagar
08.2022 - Current
- Pre-arbitration & Arbitration
- When chargebacks are challenged by the opposing party via a representment, reviewing the new evidence to assess its validity and either resolve the claim or counter-challenge the representment through Visa's pre-arbitration, arbitration process
Team Member
Bank Of America
Gandhinagar
11.2021 - 11.2022
- Credit Fraud - Recovery
- Utilizing Visa's/MasterCard chargeback process to attempt recovery of funds on behalf of clients for the disputed transactions that are reported by the customers
- We receive the Credit Card fraud claims from the fraud initiation team which are reported as disputed transactions by the customer to review and attempt possible recovery of funds while making certain that the disputed transactions have chargeback rights and opportunity validating POS, Entry Mode, processing chargeback before Past Time Limit any Merchant Credits etc
Team Member
Etech Global Services
Gandhinagar
10.2021 - 11.2021
- Chat Support SMB for at&t
- Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered
Education
S.S.C -
M.B Patel Higher Secondary School
H.S.C -
M.B Patel Higher Secondary School
Bachelor of Arts - English Literature
C.U. Shah Arts College
Ahmedabad, GujaratMaster of Arts - English Literature
Gujarat University
AhemdabadDiploma - Computer Engineering
Government Polytechnic
Ahmedabad, GujaratCertification in Trade Operations -
Bank Of America
Skills
- Decision Making
- Voice over IP
- Verbal
- Written communication
- Chargebacks
- Dispute resolution
- Fraud analysis
- Fraud detection
- Fraud claims
- Analytical skills
- Banking
- BFSI
- Blockchain
- Business process
- Interpersonal skills
- Microsoft office tools
- Research
Languages
- Gujarati, First Language
- English, C2 Proficient
- Hindi, C2 Proficient
Personal Information
- Date of Birth: 03/23/98
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
English
Proficient
C2
Hindi
Upper Intermediate
B2
Gujarati
Upper Intermediate
B2
Timeline
Team Member
Bank Of America
08.2022 - Current
Team Member
Bank Of America
11.2021 - 11.2022
Team Member
Etech Global Services
10.2021 - 11.2021
S.S.C -
M.B Patel Higher Secondary School
H.S.C -
M.B Patel Higher Secondary School
Bachelor of Arts - English Literature
C.U. Shah Arts College
Master of Arts - English Literature
Gujarat University
Diploma - Computer Engineering
Government Polytechnic
Certification in Trade Operations -
Bank Of America