Dhruv Sachdev
Business Leader
New Delhi
Summary
Business Leader proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities.
Overview
7
7
years of professional experience
Work History
Consultant
Button Finance
New Delhi
02.2025 - Current
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Reduced lead time for product deliveries through effective coordination with suppliers and vendors.
- Assisted in the development of annual budgets for supply chain operations, contributing to overall financial planning efforts.
- Developed and implemented key performance indicators (KPIs) to measure supply chain performance, driving continuous improvement.
- Analyzed market trends to anticipate changes in supply and demand, keeping company ahead of potential challenges.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Forged relationships with multiple vendors and suppliers to improve cost-effective delivery options.
- Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
Coordinator
Better.com
Gurgaon
09.2024 - 11.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
- Ensured timely delivery of products to customers by closely monitoring order fulfillment processes and addressing any issues promptly.
- Managed vendor relationships, negotiating contracts for better pricing and terms while maintaining high-quality standards.
- Forged relationships with multiple vendors and suppliers to improve cost-effective delivery options.
- Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
Team Lead/Management Trainee
Genpact
Noida
05.2023 - 09.2024
- Managing a team of 10 Individual Contributors along with daily production.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Processing sales orders for customers from purchase orders, quotes and EDI and making necessary changes as per customer's requests.
- Efficient planning of orders to achieve maximum Ship truck utilization.
- Reviewing past orders to ensure they are delivered and invoiced.
- Creating Credit/Debit Note and resolving customer queries.
- POC for credit team and customers to ensure past invoices are paid.
- Working with Sales team to ensure customer is aware of company's new products and offerings.
Business Process Lead
Tata Consultancy Services
Ahmedabad
06.2022 - 05.2023
- Trained and on-boarded 15 team members to set up a team for a new client.
- Worked closely with managers and executives and completed detailed reports. - Worked with other teams to accomplish goals and determine future improvements.
- Monitor and resolve any quality control issues on relevant orders.
- Prepared sales orders from purchase orders and quotes.
- POC for customer for any order/debit/credit related queries.
- Monitoring inventory to manage overage/shortage for future orders.
- Reviewing past orders to ensure smooth delivery.
- Coordinated weekly meetings for internal and external groups.
Team Lead - Closing
Better.com
Gurgaon
10.2020 - 05.2022
- Manage and oversee day to day activities of operations, including planning and coordinating with other teams.
- Improve operational effectiveness by streamlining business processes and procedures.
- Conduct performance reviews, employee performance conversations, trainings and other personnel management.
- Assessing staffing and training needs including creating a employee schedule that supports client requirements.
- Prepare Initial Closing Disclosure and closing documents to balance with settlement agent and work on clearing the file to close in order obtain approval from funding team
- Reconcile all settlement fees, and documented verifications from all sources
- Follow and maintain compliance of TRID guidelines
- Draw accurate loan documents using the terms and conditions as specified on the Underwriting Approval, and in accordance with specific product and document requirements
- Monitor and resolve any quality control issues on relevant loan files - Review loans for compliance with RESPA, RESPA tolerances, TILA
- Perform other duties as assigned, including assisting other team members and management as needed
- Working with internal teams and third parties to ensure a smooth efficient process
Analyst - Purchase Orders
Royal Bank of Scotland
Gurgoan
10.2018 - 09.2020
- Processing and booking Purchase Orders for potential customers of UK.
- Reconciling PO Data on Activate Inc. and GMS Software.
- Processed purchased orders and quotations for clients like Natwest and Ulster Bank
- Validate Ship to/Bill to address for delivery of financial products
- Deliver successful business outcomes by processing, authorizing and investigating all transactions to defined key performance indicators and service level agreements, and by accurately the required information from customers and business.
- Actively participate in initiative to improve customer services, processes and procedures.
- Review manual or ineffective processes which could be automated or enhanced to enable the provision of a superior customer and business experience.
- Involved in handling calls from the UK telephony teams and taking necessary steps to provide a better customer experience and smooth functioning of the bank.
- Trained team members for purchase orders.
- Generating daily stat-sheets for the process.
Education
PGDM - Marketing Research
IMT
Ghaziabad 07.2018 - 2020.09
Bcom (H) - Commerce
Aryabhatta College , Delhi University
New Delhi 07.2015 - 2018.05
Skills
Team collaboration
Training and Development
Microsoft Office
Project objective understanding
Effective communication
Timeline
Consultant
Button Finance
02.2025 - Current
Coordinator
Better.com
09.2024 - 11.2024
Team Lead/Management Trainee
Genpact
05.2023 - 09.2024
Business Process Lead
Tata Consultancy Services
06.2022 - 05.2023
Team Lead - Closing
Better.com
10.2020 - 05.2022
Analyst - Purchase Orders
Royal Bank of Scotland
10.2018 - 09.2020
PGDM - Marketing Research
IMT
07.2018 - 2020.09
Bcom (H) - Commerce
Aryabhatta College , Delhi University
07.2015 - 2018.05
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