Dhruv Singh

🔍 User Growth Team
- Transitioned from the supply org to the demand org to take on a larger charter.
- Currently leading the User Growth (Activation & Acquisition) pod.
- Working on multiple data-driven features to onboard as many users as possible by making changes across different pods and screens in the app.

📊 Platform Team
- Leading the page load and network metric optimization with a data-driven approach.
- Utilizing profiler, Metabase data, and Superset tool to create dashboards using Druid on Superset.
- Implementing active observability to solve page load issues and integrating QUIC protocol for API and image optimization.

🔄 Returns and Payout Pods Specialist
- Headed the Meesho Balance project, optimizing refund processing to seconds for enhanced user satisfaction.
- Led the Payout project, resolving refund delays due to missing/invalid account details, ensuring timely processing of refunds for all users.
- Demonstrated versatility by transitioning to the Returns and Payout pods.
- Led technical discussions and conducted comprehensive code reviews for pivotal projects such as UPI as a refund mode, Sync BAV, BAV and UPI Fraud Detection, Returns Rejections, Voice Notes, and ChatBot.

📞 Experience POD
- Integrated and led a team to create chat support for customer service, improving the overall Customer Effort Score and reducing costs by 10%.
- Spearheaded the development of the Voice Notes feature using Cloud APIs.
Ensured seamless integration of innovative features within the Experience POD.

🤝 Mentorship and Collaboration
- Played a key role in mentoring fellow developers, guiding them through project estimations and resolving technical challenges.

🛠️ Building and Leading:
- Spearheaded the development of features for the supplier verticals, specifically PopShop, which seamlessly merged into the Meesho app as the Seller App.
- Took charge as the Android Team Lead for the Seller App, overseeing a talented team

🤝 Cross-Functional Collaboration:
- Collaborated with multiple pods and stakeholders to define requirements for the Seller App.
- Played a pivotal role in clarifying blockers during the tech solutions phase, ensuring smooth integration of JS bridges for the successful merger of PopShop into the Meesho application.

🚀 Project Highlights:
- Led the Android team in executing 10x projects, notably the Returns Unbundling project, showcasing an "Act Like an Owner" attitude to deliver exceptional results.
- Gained exposure within Meesho through impactful projects, contributing to a dynamic and innovative work environment..

💳 Payment SDK Development:
- Currently spearheading the development of the Payment SDK for Voot and Voot Kids, contributing to the seamless and secure transaction experience for users.

⚙️ Application Performance Optimization:
- Playing a crucial role in optimizing the performance of applications, ensuring a smooth and responsive user experience.

🧪 AB Testing with Mix-panel:
- Authored the AB testing module with Mix-panel, implementing a data-driven approach to enhance user engagement and application functionality.

📊 User Behavior Monitoring:
- Actively involved in closely monitoring user behavior using Mix-panel analytics, providing valuable insights to inform decision-making and product enhancements.