Dhruv Tiwari
Gurugram
Summary
Results-driven Key Account Manager with 3+ years of experience in managing high-value portfolios, driving revenue growth, and building long-term client relationships. Proven track record of delivering ₹350 Cr+ in annual business while leading strategic initiatives that improved market share, operational efficiency, and P&L performance. Adept at cross-functional collaboration, data-led planning, and executing high-impact promotional campaigns. Known for a deep understanding of client needs, strong negotiation skills, and a consistent ability to exceed growth and retention targets.
Overview
4
4
years of professional experience
3
3
Certification
Work History
Assistant Program Manager
Zomato
Gurugram, Haryana
03.2025 - Current
- Managed a 7-member team with a portfolio of ₹470 Cr, delivering comprehensive solutions and P&L
forecasts for the Sweets category. - Spearheaded profitability on Sweets category, increasing Zomato's profits from ₹-2.6 Cr in 2024 to
₹+6.5 Cr in 2025.
• Developed playbook for festival planning and maximising incremental revenue during peak seasons.
Initiated Account Manager enablement programs to enhance training and resources for new
employees and build career roadmaps.
•Built a hyper-local performance scoring framework based on 50+ metrics to understand demand sizing
and supply sufficiency in localities across India.
• Coordinated cross-functional teams to streamline project workflows and enhance collaboration
Regional Key Account Lead
Zomato
Delhi
03.2024 - Current
- Managed a high-performing portfolio worth ₹350 Cr annually, achieving an 80% YoY growth through strategic investments, data-driven decision-making, and robust annual planning.Drove market share growth for Zomato in Delhi NCR by outperforming top competitors through innovative marketing strategies and full-funnel promotional campaigns.Led a cross-functional team on special projects for Haldiram’s, focusing on brand growth strategy, market expansion, and enhancing operational efficiency.Enhanced Zomato’s P&L performance by optimizing refund processes and driving significant uplifts in both Ads and commission revenue streams.
Key Account Manager
Zomato
Delhi
02.2023 - 03.2024
- Managed a portfolio of 110 high-value restaurant accounts, driving an annual revenue of ₹20 Cr.
- Improved Delhi’s profitability by ₹1 per order by identifying and scaling over 700 high-margin brands, coordinating with a team of 200 individuals.
- Conceptualized and launched the “Deal of the Day” campaign for city accounts, leading to a collective sales growth of over 70%.
- Led multiple initiatives to increase commission revenue in Gurgaon, driving strategic partnerships and focused account management efforts.Spearheaded improvements in Ads revenue and enhanced overall billing efficiency for Gurgaon, contributing to stronger monetization and regional profitability.
Community Associate
WeWork India Management Pvt. Ltd.
11.2021 - 08.2022
- Managed key accounts for the business, helped with problem solving and maintained relations with the company and the POC.
- Generated revenue of INR 8.5L through effective deals, meeting 50% of the yearly target from January till July.
- Worked closely with leads and clients to ensure successful events.
- Closed sponsorships and deals with brands like Simba and Kati Patang.
- Ensured the budgets for the month are not exceeded.
- Helped with resolving day-to-day problems faced by members.
- Helped increase social media outreach for WeWork India.
- Revived the football micro-community for WeWork NCR.
- Responsible for maintaining a pipeline of potential clients.
- Managed customer relations and helped in gaining new clients.
- Helped maintain effective communication between customers and workers by being the point of contact for 10 clients.
- Developed plans for the current business while strategizing on how to improve services.
- Helped maintain effective client relations by being the point of contact for 15 clients and solving their problems.
- Marketed the business on a variety of social media platforms and helped improve online interactions.
Education
BBA -
Symbiosis International University
Pune01.2021
CBSE, 12th -
The Heritage School
Gurugram01.2018
Skills
- Data analytics
- Negotiations
- Leadership
- Creative thinking
- Adaptation to fast-moving organizations
- Strategies
Certification
- Influencing People, University of Michigan, 2020
- Digital Transformation, BSG, 2020
- Understanding Financial Markets, University of Geneva, 2020
- Leadership Skills, Les Roches Switzerland, 2018
Activities
- Epiphany MUN, Vice Chairperson, 2019
- Symcharcha Debate, Chairperson, 2019
- Chitkara MUN, Rapporteur, 2019
- CVS MUN, Delegate-Special Mention, 2018
- Amritsar MUN, Delegate-Special Mention, 2018
Languages
English
First Language
Hindi
Upper Intermediate
B2
Timeline
Assistant Program Manager
Zomato
03.2025 - Current
Regional Key Account Lead
Zomato
03.2024 - Current
Key Account Manager
Zomato
02.2023 - 03.2024
Community Associate
WeWork India Management Pvt. Ltd.
11.2021 - 08.2022
BBA -
Symbiosis International University
CBSE, 12th -
The Heritage School