Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
DHRUV TRIPATHI

DHRUV TRIPATHI

Summary

Senior Process Executive experienced in balancing customer service and support objectives with innovative process improvement and execution. Skilled in processing and quality assurance , research and aggregating data insights. Client-focused and solutions-oriented with strong analytical mindset to deliver product value proposition.

My biggest project success being ensuring smooth transition of processing to offsite centre in Manila and ensuring minimum 99% quality .

Overview

6
6
years of professional experience

Work History

Senior Process Executive-Quality

Infosys BPM
09.2023 - Current
  • Review the implementation and effectiveness of Audits .
  • Perform and document internal audits and other quality assurance activities .
  • Investigate Client/Internal Complaints and non conformance issues .
  • Collect and Compile statistical quality data .
  • Analyze data to identify areas for improvement .
  • Develop , recommend and monitor corrective and preventive data.
  • Prepare reports to communicate outcomes of quality activities .
  • Identify training needs and organize training interventions to meet quality standards .
  • Evaluate audit finding and implement appropriate corrective actions .
  • Monitor Risk Management activities .
  • To identify opportunities to simplify the process yet maintain the effectiveness while reducing errors .
  • Partnering with stakeholders (Training Team/Operations/Support) to identify the area of improvements .

Process Executive

INFOSYS BPM
02.2021 - 08.2023
  • Verify order by reviewing order details against agreement contracts to ensure customer receive the correct products within the specific SLA's set by microsoft .
  • Work closely with team leads ,channel partners and end customers to resolve complex issues in accordance with company escalation process and policies .
  • Provide cross support to other team when required .
  • Assist in guiding and training new hires .

Assistant Manager of Operations

KFC
06.2020 - 01.2021
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
  • Hiring and Training new staff memebers .


Admin Support Assistant

Singapore Armed Forces
04.2018 - 04.2020
  • Handling all onboarding and offboarding of trainees.
  • Attend to queries regarding onboarding an offboarding of trainees.
  • Keeping account of all training related issues .
  • Handling all NSF under my wing command,
  • Handling manpower related issues for regulars as well as NSF .


Education

Bachelors Of Commerce - Accounting And Business Management

University Of Madras
India
05.2020

Skills

  • Team Management
  • Leadership
  • Microsoft Office
  • Analysis
  • Communication
  • Problem Solving
  • Adaptability

Accomplishments

  • All Star Award ( May 2022 )
  • Commander Coin ( April 2020)
  • Best Soldier Of The Month ( Nov 2019)
  • Best Student Of The Year ( 2016-2017)
  • Best Leader Of The Year ( 2016-2017)


Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)

Timeline

Senior Process Executive-Quality

Infosys BPM
09.2023 - Current

Process Executive

INFOSYS BPM
02.2021 - 08.2023

Assistant Manager of Operations

KFC
06.2020 - 01.2021

Admin Support Assistant

Singapore Armed Forces
04.2018 - 04.2020

Bachelors Of Commerce - Accounting And Business Management

University Of Madras

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DHRUV TRIPATHI