DHRUV TRIVEDI
Support Specialist
Ahmedabad,GJ
Summary
Focused Customer Support Specialist offering 4 years of combined experience in sales management, office administration and customer service. Proven success in developing high- performance teams and streamlining day-to-day office activities. Talented leader offering top- notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
3
3
Language
Work History
Business Operations Manager
CallHippo
Ahmedabad, India, India
01.2020 - Current
- Generated reports of findings to help management with making key decisions.
- O Tracked and analyzed reports to determine needed improvements.
- O Trained new hires, providing information and insight into corporate policies and procedures.
- O Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
Customer Success & Sales Specialist
CallHippo
Ahmedabad, India
04.2017 - 12.2019
- Provided technical troubleshooting and problem solving for clients with installed equipment/system issues.
- O Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- O Developed and implemented pursuit plans for all opportunities with assigned key accounts.
- O Recommended changes, improvements or deletions in products according to customer feedback.
- O Reviewed all customer inquiries to understand project scope while managing internal disciplines to compliantly respond.
- O Managed technical integration, systems engineering program management, customer support and program management.
- O Increased customer satisfaction by resolving Product issues.
- O Resolved conflicts and negotiated mutually beneficial agreements between parties.
- O Resolved Tech or Non-tech problems, improved operations and provided exceptional client support.
- Business Development Executive | Software Suggest | Ahmedabad, Gujarat India Duration: Oct’16 – Mar’17 o Used consultative sales approach to understand and meet customer needs.
- O Set up appointments with potential and current customers to promote new products and services.
- O Performed cold-calling and follow-ups with leads to secure new revenue.
Inside Sales Executive
SoftwareSuggest
Ahmedabad, Gujarat
10.2016 - 03.2017
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Conferred with customers to understand needs and make targeted [Product or Service] recommendations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Education
B.Tech - Electronics & Communication Engineering
Yagyavalkya Institute of Technology
06.2011 - 05.2015
Diploma -
Electronics & Telecommunication Engineering
Delhi 09.2006 - 09.2010
Electronics & Telecommunication Engineering
Shree Swaminarayan English Medium School
06.2005 - 03.2006
Skills
Schedule Management
Sales proficiency
Training and mentoring
Team Building
Inter-department collaboration
Customer Relations
Account management
Staff mentoring & leadership
Pipeline development
Key accounts development
Revenue growth
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
Business Operations Manager
CallHippo
01.2020 - Current
Customer Success & Sales Specialist
CallHippo
04.2017 - 12.2019
Inside Sales Executive
SoftwareSuggest
10.2016 - 03.2017
B.Tech - Electronics & Communication Engineering
Yagyavalkya Institute of Technology
06.2011 - 05.2015
Diploma -
Electronics & Telecommunication Engineering
09.2006 - 09.2010
Electronics & Telecommunication Engineering
Shree Swaminarayan English Medium School
06.2005 - 03.2006