Dhruv Ugran
Bangalore
Summary
Adept in financial analysis and fostering productive learning environments, I excelled at SVC Co-Operative Bank by streamlining loan processing for diverse firms. My expertise in Microsoft Excel and motivating teams underpins my track record of enhancing customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Officer (Retail SME - Processing Officer)
SVC Co-Operative Bank
04.2023 - Current
- Processing different kinds of loans to non-individuals such as Proprietorship firms, Partnership firms, Private Limited companies and Limited companies within specific turnaround time given
- This involves loans such as overdrafts, cash credit limit and term loans for different purposes
- Evaluating and assessing customers' eligibility for retail loans
- Conducting thorough due diligence through detailed financial analysis to determine loan repayment ability and creditworthiness of the customers
- Building and maintaining strong relationships with customers and ensuring a high level of customer satisfaction throughout the loan process
U:PASS Leader (Financial Management)
University of Technology Sydney
02.2022 - 07.2022
- Facilitating between 10 to 15 student cohort in collaborative learning
- Motivating students to learn independently in a productive learning environment
- Marks achieved by students has been 12 to 15% higher than other cohorts
Education
Master of Finance - Finance Major
University of Technology Sydney (UTS)
Sydney, Australia11.2022
BBA - Finance Specialisation
Bangalore University
Bangalore, India09.2020
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Access
- Tally Professional in GST
- GST (Goods and Service Tax)
- Financial Analysis and Modelling
- Due Diligence
- Loan Processing
- Digital Marketing
- MS Word
References
Available upon request
Personal Information
Date of Birth: 12/09/99
Timeline
Customer Service Officer (Retail SME - Processing Officer)
SVC Co-Operative Bank
04.2023 - Current
U:PASS Leader (Financial Management)
University of Technology Sydney
02.2022 - 07.2022
Master of Finance - Finance Major
University of Technology Sydney (UTS)
BBA - Finance Specialisation
Bangalore University
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