Dhruv Upadhyay

Custom Product and Solution Development

• Designed and implemented AI-powered chatbots using Yellow.ai for Mahindra Finance, leading to increased user engagement, and enhanced service automation.
• Developed and launched Qticket, an issue logging platform akin to JIRA for Quadrafort Technologies, leveraging Node.js, MongoDB, and Next.js to streamline client issue management.
• Engineered core services using Node.js, PHP CodeIgniter, and HTML/CSS for Quadrafort's flagship IVR product, Qkonnect, significantly enhancing automated client communication capabilities.
• Optimized the system for scalability and real-time response, supporting improved customer interaction channels.
• Leading a team of 5+ engineers in the comprehensive overhaul of Cerebra, the Angular and Node.js-based internal admin platform for QKonnect, streamlining the administration and operation of all QKonnect services. Driving system architecture redesign, task prioritization, and collaborative delivery to enhance usability, scalability, and operational efficiency.

Database Implementations

• Served as Database Implementation Partner for the IGL project, architecting and deploying MongoDB-based solutions to ensure robust, optimized data management, and high availability.

CRM and Enterprise Integration

• Integrated Zendesk CRM into client projects at Jubilant FoodWorks and TBO International, automating customer support workflows, and optimizing issue tracking capabilities for higher resolution efficiency.
• Developed and implemented Salesforce connector integrations using MuleSoft for Fenesta Systems, enabling seamless data synchronization and automated business processes between Salesforce and internal platforms.