DHRUV VERMA
Karnal
Summary
Motivated and results-driven professional with 5 years of experience in after-sales, seeking to transition into a challenging Sales Professional role. Proven success in achieving and exceeding targets, coupled with excellent customer relationship management skills. Eager to leverage expertise in after-sales service to drive revenue and contribute to a dynamic sales team.
Overview
5
5
years of professional experience
Work History
Senior Customer Service Consultant
Berkeley Motors Ltd
12.2022 - Current
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Increased labour targets from less than 4 lakhs to 10 lakhs
within 1 year. - Communicated with management about trends in customer calls to help team efficiency and success.
- Achieving 25-30L Revenue monthly and Introducing new ideas by raising ticket size in each vehicle leading to Raise in revenue.
Assitant Manager Sales
Gomechanic
02.2020 - 08.2022
- Trained new associates in successful sales and performance strategies.
- Assisted sales team with completing customer transactions and managing issues.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed store opening and closing procedures by counting drawers and managing security.
- Heading North portfolio with a team 4 reportees covering 10 cities handling end to end sales ,post sales, managing relation with workshop managers and customers
Customer Service Consultant
Berkeley Motors Ltd
09.2018 - 02.2020
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
Education
Bachelor of Science - Automobile Engineering
Chandigarh University
Kharar, India07.2017
Associate of Applied Science - Non Medical
Dyal Singh Public School
Karnal, India03.2013
No Degree - 10th
Dyal Singh Public School
Karnal, India03.2011
Skills
- Project Management
- Conflict Resolution
- Data Analysis
- Sales Techniques
- Cross selling Success
- Problem solving
- Training and Development
Timeline
Senior Customer Service Consultant
Berkeley Motors Ltd
12.2022 - Current
Assitant Manager Sales
Gomechanic
02.2020 - 08.2022
Customer Service Consultant
Berkeley Motors Ltd
09.2018 - 02.2020
Bachelor of Science - Automobile Engineering
Chandigarh University
Associate of Applied Science - Non Medical
Dyal Singh Public School
No Degree - 10th
Dyal Singh Public School
Similar Profiles
HASIB RAHMAN HAMIMHASIB RAHMAN HAMIM
CUSTOMER SERVICE OFFICER at Scape Berkeley 1 and Berkeley 2CUSTOMER SERVICE OFFICER at Scape Berkeley 1 and Berkeley 2
Erika SunErika Sun
Marketing Department at Business Review At Berkeley, UC BerkeleyMarketing Department at Business Review At Berkeley, UC Berkeley
John EckleyJohn Eckley
Pitching Coach at Berkeley County School DistrictPitching Coach at Berkeley County School District
Karamjeet KadyanKaramjeet Kadyan
Retail Store Manager at Puma Sports India Pvt LtdRetail Store Manager at Puma Sports India Pvt Ltd
Mayank MishraMayank Mishra
Transition Manager at Firstsource SolutionsTransition Manager at Firstsource Solutions