Dhruva Gidh

• Ensure seamless coordination between internal teams, vendors, and clients to support efficient site operations, and continuous service improvement.
• Managed end-to-end site operations, including housekeeping supervision, manpower monitoring, and quality audits, to maintain cleanliness and SLA compliance.
• Actively manage client feedback by conducting routine inspections, addressing concerns promptly, and implementing corrective actions to enhance service delivery and client satisfaction.
• Oversaw vendor coordination and prepared quotations for materials and services, ensuring cost-effective and efficient site operations.
• Planned and executed revenue-generating activities, such as organizing flea markets, promotional campaigns, credit-based initiatives, and other on-site events, to enhance tenant engagement and generate additional revenue.

Managing clients' requests for the number of seats in a co-working space, monitoring the facility's availability, pricing, and availability, and looking after cleaning and security included:

Respond to comments and customer queries in a timely manner. Monitor and report on feedback.

Liaise with the Development and Sales departments to stay updated on new products and features.

Build relationships with customers and potential customers.

Talking with other Community Coordinators to confer on issues, share good practices, and seek advice or knowledge about specific members.

• Managing client queries regarding flat requirements, costs, availability, and agreements. Managing housekeeping comprised the following:
• Quickly and efficiently respond to guest concerns.
• Take lead in handling all guest complaints in a professional and efficient manner, ensuring proper follow-up, guest recovery and communication with departments.
• Respond to guest needs and anticipate their unstated ones.
• Except and react promptly to guest requirements and enquiries.
• Implement processes for consistent team handling of customer complaints.

• Managing client queries regarding flat requirements, costs, availability, and agreements. Managing housekeeping comprised the following:
• Utilize performance management principles to fully maximize colleague’s productivity.
• Ensure that colleague’s feedback is handled accordingly to establish procedure plan and conduct test to identify and improve weakness in guest relation activity.
• Ensure health and safety standards are understood and applied in all work activities.
• Carry out any other duties as and when assigned by management.