Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Hobbies and Interests
Projects
Timeline
Generic

Dhruval Gamit

Summary

Detail-oriented and able to learn new concepts quickly. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

69921
Mumbai
11.2023 - Current
  • Handled: an average of 50+ customer calls per day, addressing inquiries and resolving issues efficiently and effectively.
  • Provided: exceptional customer service, resulting in a 95% customer satisfaction rating.
  • Collaborated: with team members and supervisors to address complex issues and improve service processes.
  • Achieved: monthly performance targets, including call handling time, resolution rate, and customer feedback scores.
  • Participated: in regular training sessions to stay updated on product knowledge and enhance customer service skills.

Education

Bachelor in Electronics and Telecommunication -

Viva Institute Of Technology
01.2020

DIPLOMA IN Electronics -

Viva college
01.2017

Secondary School -

ST. Xavier's School
01.2013

Skills

  • Manual Testing
  • Software Development Life Cycle (SDLC)
  • Software Testing Life Cycle (STLC)
  • White Box Testing
  • Black Box Testing
  • Regression Testing
  • Test Cases
  • Smoke and Sanity Testing
  • Defect Life Cycle

Certification

Software Manual Testing Course, QUASTECH, Borivali(w)

Additional Information

  • 1st Prize in Radar Detecting Sensor Competition
  • Bronze Medal in Taekwondo
  • Active Participated in Sports Event in School and College
  • Volunteer for Sport Events

Personal Information

  • Father's Name: Manubhai Gamit
  • Date of Birth: 01/08/97
  • Gender: Male

Hobbies and Interests

  • Recreation: playing Cricket
  • Travel Enthusiast: Enjoy exploring new place and cultures

Projects

  • MULTI TERRAIN QUADRUPED:

The Concept of Quadruped with the ability to transform between walking and rover mode using wheel traversing. Proficiency in designing and operating quadruped systems for different terrains. Expertise in optimizing quadruped mode for specific terrain types such as vertical wall or uneven terrain and flat terrain. 

  • RADAR DECTECTOR:

 Developed a radar detection system prototype using an Arduino board. The project objective was to detect both stationary and moving object using Arduino based technology. 

  • HUMAN RESOURECES MANAGEMENT SYSTEM (HRMS):

Tested HRMS module based on BRS and SRS documents. Reported and documented bugs. Gained practical experience in HRMS development and QA

Timeline

Customer Service Representative

69921
11.2023 - Current

Bachelor in Electronics and Telecommunication -

Viva Institute Of Technology

DIPLOMA IN Electronics -

Viva college

Secondary School -

ST. Xavier's School
Dhruval Gamit