DHRUVI BHARDWAJ
London,Canada
Summary
Detail-oriented professional with expertise in immigration laws and application processing, complemented by strong organizational and managerial abilities. Proficient in clerical tasks, database applications, and project management, ensuring high-quality standards and accuracy. Demonstrates excellent communication and customer service skills, with a proven ability to multi-task under pressure while maintaining attention to detail. Career goals include leveraging problem-solving skills and judgement to enhance operational efficiency in a dynamic environment.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Admissions coordinator
Studyport USA
New Jersey, United States
02.2024 - Current
- Coordinated open days for increased student engagement.
- Provided comprehensive information to prospective students, aiding in their decision-making process.
- Responded timely to application queries, enhancing customer satisfaction.
- Maintained strong relationships with educational institutions to facilitate seamless admissions.
- Responded to inquiries from potential applicants regarding courses, entry requirements, and fees via email and telephone.
- Updated database regularly, achieving accurate records of student data.
- Managed over 50 emails from universities and students per day.
Restaurant Supervisor
Biryani Bar
London, Canada
03.2023 - 12.2023
- Check outlets before, during, and after shifts for proper set-up deadlines.
- Ensure customers are satisfied by assisting with serving, communicating with the kitchen, and striving to speak to all customers.
- Resolve customer complaints according to policy in a professional manner.
- Ensure staff greets customers in a friendly and courteous manner and explains any special promotion.
- Exceptional interpersonal communication, customer-focused, skilled trainer, effective workflow management
- Excellent time management, adhering to high customer service standards, effective problem solver
- Inventory management, kept an eye on health and safety regulations to keep the workplace tidy and secure.
Senior Counsellor
Nationone Visa Consultant
09.2020 - 10.2022
- Leading the team of counselors
- Preparing complete visa files and admission process identifying any discrepancies with documentation
- Handling dissatisfied customers and developing solutions to problems
- Contacting applicants with immigration application status updates
- Reviewing new applications to ensure that proper documentation was attached
- Helping students with medical booking, deferments, course registrations, SOP, and GIC account openings
Admission Counsellor and Visa Processing
Enbee Education Center
11.2018 - 09.2019
- Check All Reports for Enrolments on Daily Basis (Head office + Branches)
- Meeting with Counsellors on their one-to-one cases
- Weekly Review of each case of UK and Canada of All Branches
- Check Applications While Processing in the Admission & Filing Dept and check with the Pendency of all cases & try to clear all on time for smooth processing
- Coordination with Visa Heads, Visa Managers of all the Branches for a Smooth Process
- Assist the Team if they are stuck in any Task related to Counselling, Admission, or filing and help the Team to Achieve Targets Given by the Top Management
- Check & Update the Training Manuals & Patterns from time to time as per the need of the hour
- Making sure that customer service standards are followed to ensure every client is treated with the utmost respect and professionalism
- To develop new ways and strategies on how the team can be trained and coach our staff in a better way
- Manage Front & Backend Team that come under your country and ensure they are always above their target
- Take Feedbacks of your Front End & Back-end Team Time to Time
- Keep a Check on Daily Activities Performed in Front & Backend Area & take necessary actions for improvements
- Needs to follow the timelines as assigned to the Team Leaders and executives of admissions & filing
Trainee Counsellor
M.S. Education Consultant
03.2018 - 11.2018
- Plan and organize work activities; attending meeting and conference
- End to End Case management by counseling students and clients for temporary visa applications in Canada, the UK, USA
- Manage admission process in universities and colleges for students, as a process for visitor Visa, Work Permits, Study Permits, family sponsorships, spousal applications, and other applications
- Stay updated with the ever-changing and dynamic Canadian Immigration, UK Government, and USA EMBASSY laws and policies to provide clients with the best advice and remedies
- Proofread, verify, and review materials, applications, records, and reports for accuracy, completeness, and conformance with established standards
- Proficient in using Word, and Excel and have prior experience in working on Customer Management Software
- Researching the processes and requirements for different types of applications
Education
Bachelor of Business Administration - Foreign trade
Sardar Patel University
07.2011 - 05.2014
One-year certificate course - Fashion Designing
International Institute of Fashion Designing
07.2014 - 05.2015
Postgraduate in diploma - Management international business
All India Institute of Management, Sardar Patel education campus
Anand, Gujarat 07.2015 - 05.2018
Skills
- Immigration laws
- Database applications
- Multi-tasking
- Organizational skills
- Managerial abilities
- Project management
- Interactive skills
- Communication skills
- Customer service
- Problem-solving
- Application processing
Languages
English
Advanced
Hindi
Upper intermediate
Gujarati
Native
Timeline
Admissions coordinator
Studyport USA
02.2024 - Current
Restaurant Supervisor
Biryani Bar
03.2023 - 12.2023
Senior Counsellor
Nationone Visa Consultant
09.2020 - 10.2022
Admission Counsellor and Visa Processing
Enbee Education Center
11.2018 - 09.2019
Trainee Counsellor
M.S. Education Consultant
03.2018 - 11.2018
Postgraduate in diploma - Management international business
All India Institute of Management, Sardar Patel education campus
07.2015 - 05.2018
One-year certificate course - Fashion Designing
International Institute of Fashion Designing
07.2014 - 05.2015
Bachelor of Business Administration - Foreign trade
Sardar Patel University
07.2011 - 05.2014
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