Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Projects
Publications
Languages
Timeline
Generic

Dhruvisha

Kandivali

Summary

Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering several years of experience in leadership and administrative support roles.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Client Relations and Executive Support Specialist

Auratech
08.2023 - 11.2024
  • Managed executive tasks of maintaining schedules, coordinated meetings, and ensured seamless communication across departments or any other work needed by the office
  • Helped formulating campaigns, event planning,collaterals for the office
  • Cultivated relationships with key clients through bi-weekly consultations, tailored service solutions, and issue resolution, resulting in a increase in client retention
  • Implemented advanced CRM software to track and analyze 500+ client interactions weekly, resulting in a 12% improvement in customer satisfaction and a decrease in response time to issues

  • Assisted in event planning activities such as securing venues, catering services, decorations.
  • Organized training, client meetings, team meetings and marketed events.
  • Conducted research and prepared reports for senior executives.
  • Conducted and led bi-monthly client feedback sessions and comprehensive surveys analyse results to implement changes that boosted customer satisfaction scores
  • Collaborated with product development to integrate customer feedback
  • Tools used: CRM Software (Salesforce, HubSpot), Analytics Tools (Google Analytics, Tableau, etc)

Funding Consultant

Alien Technology Transfer
05.2023 - 07.2023
  • Facilitated 20 client acquisitions using sophisticated lead generation tools and personalised cold calling strategies; transitioned clients to strategic partners, significantly enhancing public fundraising capabilities and increasing campaign
  • Executed key account management for European SMEs and liaised with C-Level Executives; achieved a increase in client acquisition and a 2% boost in retention through personalised engagement efforts
  • Cross-Functional Collaboration and maintaining seamless communication with HR, Project Consultant team, Legal, Admin and IT
  • Maintaining an accurate and updated record of client interactions and opportunities on the CRM system, enabling effective tracking and follow-up
  • Executed in-depth market research on 100+ prospects, formulating tailored sales pitches that improved client acquisition rates
  • Brainstorming and sending out marketing campaign emails for different sales cycles
  • Responsible for the promotion of the services offered by Alien Innovation Consulting targeting the most innovative Small and Medium Enterprises (SMEs) for EU funding (SME Instrument EIC Accelerator under Horizon Europe) and other private funding opportunities
  • Managing all phases of client relations to finalise an contract and proofreading NDA's
  • Customer Relationship Management: act as a go-to point of contact in order to solve contingencies and striving towards excellence in service

Business Development & Marketing Executive

Kresha
Mumbai
10.2019 - 05.2023
  • Responsible for managing an entire project from tool build right into production
  • Spearheaded customer relationship initiatives, resolving escalated cases and improving overall service excellence, leading to a increase in repeat business and a reduction in response time
  • Business driving actions with service partners in China, Taiwan, Portugal & Turkey to formulate a reliable network of mould supply for the worldwide marketplace
  • Cofounded one of Kresha's brand
  • Carried on the following duties & responsibilities: - Designed and developed a range of ergonomic products
  • Designed the campaigns, website and engaging designs, posts, and stories
  • Market research & brand building strategies to expand markets globally
  • Inbound Sales/Marketing Strategies for the b2b business
  • Analysed ratings & programming features of competitors to evaluate the effectiveness of b2b sales
  • Worked on the product launch and handled the entire project
  • Email campaigns, marketing and communication with international clients
  • Handled Client travel and booking accommodations
  • Performed detailed market research for projects, events
  • Assisted in email campaigns, presentations, social media and lead generation
  • Administrative task assisting with appointment scheduling, management, organising, communication, Managing team and training professionals and daily business correspondence
  • Pioneered in client acquisition and retention and communicated with international clients with much ease to make sure they loved production services
  • Gained experience with working on various tools
  • (Management, SEO, Content, CRM)
  • Completed said projects on a timely basis without much assistance

Machine Learning Intern

Verzeo
Mumbai
12.2019 - 01.2020
  • Company Overview: Microsoft as Learning Partner
  • Microsoft as Learning Partner

Web Developer Intern

Aarsh Softwares
Mumbai
01.2019 - 08.2019
  • Scripting languages, content creation tools, management tools, and digital media to design websites
  • Gained experience in UI/UX
  • Studied basic project requirements with assigned technical lead and planned development strategies
  • Maintained quality assurance through code testing and cross-browser testing
  • Collaborated with product managers, testers, and developers to initiate process improvements

Marketing Executive

Polytech
Mumbai
01.2017 - 01.2018
  • Conceptualised the entire website for the Organisation
  • Designed a brochure and the booth for their International Trade Fair(Canton Fair, East China Import and Export Commodity Fair)
  • Marketed & represented the business enterprise at Plast India-global Plastics Exhibition 2018
  • Followed up with international customers for product and service inquiries and maintained relationships with clients having had a positive client retention rate
  • Preparing Organisation reports within the given layout, maintaining invoices, POs, Export business documents and billing history for the customers overseas
  • Scheduling meetings and accompanying in journeys to visit the client overseas for new orders
  • Preparing RFQs/RFP and bidding on vendor management softwares
  • Negotiations of Quotations and onboarding of the clients
  • Coordinating with the team in helping with daily obligations

Education

Bachelor of Engineering - Computer Engineering

University Of Mumbai
Mumbai
06.2021

HSC -

Pace Junior Science College
Mumbai
06.2017

ICSE -

Lokhandwala Foundation School
Mumbai
06.2015

Skills

  • Typing Speed-65s
  • Email Marketing and Management
  • WordPress
  • Website Development
  • Payment Gateways
  • Knowledgeable in Operating System
  • Apt in Microsoft Office
  • G Suite
  • ERP Tools
  • Programming Languages
  • Google Analytics
  • Adwords
  • Adobe Suit
  • Sketch
  • Figma
  • Zeplin
  • Invision
  • Notion
  • Webflow
  • Autocad
  • Motion design
  • Product Launch
  • Market Research Skills
  • Lead generation
  • Softwares
  • Event Coordination
  • Customer Relations

Websites

Certification

  • Microsoft Technology Associate, 03/2020
  • Red Hat Linux Academy Course, 12/2019

Accomplishments

  • Represented my school in sports Throw ball at the District level and won (2013).
  • The measure of Achievement in participating in INTERNATIONAL OLYMPIAD OF SCIENCE and acquiring 30th position in school, 137 state rank, 611 Olympiad Rank in the year 2009.
  • Actively done various courses and attained various knowledge on subjects like AI, Machine Learning, Logistics, IoT, AR, VR.
  • Certificate of Appreciation to certify being awarded the rank of 10th kyu by ACADEMY OF SELF DEFENCE.
  • Certification of Participation in Capgemini Tech Challenge 2018.
  • Successfully onboarded clients and increased the organizations value and formed good relations with client having a good client retention rate.

Projects

Companion-Easy Navigation App for Visually Impaired Persons:

Visually impaired people do not know outdoor obstacles and need guidance to avoid colliding. This project aims to develop a mobile-based navigation system for helping visually impaired people in outdoor navigation. We plan to aid the user in navigating day-to-day lives by providing voice-based commands.

 Jun 2020 - May 2021 Online Shopping Website using AWS:

The objective of this project is to host an online project on a cloud-based platform. We have used major services provided by AWS in the application to increase its Scalability, Efficiency and Overall Performance.

May 2021 Sentimental Analysis of tweets in regional languages:

The main objective of this project was to create a sentiment analyser that analyses input text that may be in different languages and classifies them as positive or negative.

 April 2021 UniFind - Higher Education University Finder:

 UniFind is an application that will help these students to get the most appropriate university for them in whatever field they are aiming to develop career in.

Publications

Companion: Easy Navigation App for Visually Impaired Persons, 08/04/2021, https://ieeexplore.ieee.org/document/9498496

Languages

  • English, Highly Proficient
  • Hindi, Native
  • Gujrati, Native

Timeline

Client Relations and Executive Support Specialist

Auratech
08.2023 - 11.2024

Funding Consultant

Alien Technology Transfer
05.2023 - 07.2023

Machine Learning Intern

Verzeo
12.2019 - 01.2020

Business Development & Marketing Executive

Kresha
10.2019 - 05.2023

Web Developer Intern

Aarsh Softwares
01.2019 - 08.2019

Marketing Executive

Polytech
01.2017 - 01.2018

Bachelor of Engineering - Computer Engineering

University Of Mumbai

HSC -

Pace Junior Science College

ICSE -

Lokhandwala Foundation School

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Dhruvisha