Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Dhruvisha Khara

Dhruvisha Khara

Mumbai

Summary

Marketing professional with background in developing and executing successful sales strategies. Known for strong focus on collaborative initiatives and delivering measurable results. Reliable team player with adaptability and keen understanding of market trends and consumer behavior.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Client Relations And Executive Support Specialist

Auratech
08.2023 - 01.2025
  • Managed executive tasks of maintaining schedules, coordinated meetings, and ensured seamless communication across departments or any other work needed by the office
  • Helped formulating campaigns, collaterals for the office
  • Cultivated relationships with key clients through bi-weekly consultations, tailored service solutions, and issue resolution, resulting in a increase in client retention
  • Implemented advanced CRM software to track and analyze 500+ client interactions weekly, resulting in improvement in customer satisfaction and a decrease in response time to issues
  • Conducted and led bi-monthly client feedback sessions and comprehensive surveys; analysed results to implement changes that boosted customer satisfaction scores
  • Collaborated with product development to integrate customer feedback
  • Tools used: CRM Software (Salesforce, HubSpot), Analytics Tools (Google Analytics, Tableau, etc)
  • Facilitated 20 client acquisitions using sophisticated lead generation tools and personalised cold calling strategies; transitioned clients to strategic partners, significantly enhancing public fundraising capabilities and increasing campaign
  • Executed key account management for European SMEs and liaised with C-Level Executives; achieved a increase in client acquisition and a boost in retention through personalised engagement efforts
  • Maintaining an accurate and updated record of client interactions and opportunities on the CRM system, enabling effective tracking and follow-up
  • Executed in-depth market research on 100+ prospects, formulating tailored sales pitches that improved client acquisition rates
  • Brainstorming and sending out marketing campaign emails for different sales cycles

Funding Consultant

Alien Technology Transfer
05.2023 - 07.2023
  • Responsible for the promotion of the services offered by Alien Innovation Consulting targeting the most innovative Small and Medium Enterprises (SMEs) for EU funding (SME Instrument EIC Accelerator under Horizon Europe) and other private funding opportunities
  • Managing all phases of client relations to finalise an contract and proofreading NDA's
  • Customer Relationship Management: act as a go-to point of contact in order to solve contingencies and striving towards excellence in service
  • Responsible for managing an entire project from tool build right into production
  • Spearheaded customer relationship initiatives, resolving escalated cases and improving overall service excellence, leading to a increase in repeat business and a reduction in response time
  • Business driving actions with service partners in China, Taiwan, Portugal & Turkey to formulate a reliable network of mould supply for the worldwide marketplace

Business Development & Marketing Executive

Kresha
10.2019 - 05.2023
  • Cofounded one of Kresha's brand
  • Carried on the following duties & responsibilities: - Designed and developed a range of ergonomic products
  • Designed the campaigns, website and engaging designs, posts, and stories
  • Market research & brand building strategies to expand markets globally
  • Inbound Sales/Marketing Strategies for the b2b business
  • Worked on the product launch and handled the entire project
  • Email campaigns, marketing and communication with international clients
  • Handled Client travel and booking accommodations
  • Performed detailed market research for projects, events
  • Assisted in email campaigns, presentations, social media and lead generation
  • Administrative task assisting with appointment scheduling, management, organising, communication, Managing team and training professionals and daily business correspondence
  • Pioneered in client acquisition and retention and communicated with international clients with much ease to make sure they loved production services
  • Gained experience with working on various tools (Management, SEO, Content, CRM)
  • Completed said projects on a timely basis without much assistance

Machine Learning Intern

Verzeo
12.2019 - 01.2020

Web Developer Intern

Aarsh Softwares
01.2019 - 08.2019
  • Scripting languages, content creation tools, management tools, and digital media
    to design websites
  • Gained experience in UI/UX
    Studied basic project requirements with assigned technical lead and planned
    development strategies
  • Maintained quality assurance through code testing and cross-browser testing
  • Collaborated with product managers, testers, and developers to initiate process
    improvements

Marketing Executive

Polytech
01.2017 - 01.2018
  • Conceptualised the entire website for the Organisation
    Designed a brochure and the booth for their International Trade Fair(Canton Fair,
    East China Import and Export Commodity Fair)
  • Marketed & represented the business enterprise at Plast India-global Plastics
    Exhibition 2018
  • Followed up with international customers for product and service inquiries and
  • Maintained relationships with clients having had a positive client retention rate
  • Preparing Organisation reports within the given layout, maintaining invoices,
    POs, Export business documents and billing history for the customers overseas
  • Scheduling meetings and accompanying in journeys to visit the client overseas
    for new orders
  • Preparing RFQs/RFP and bidding on vendor management softwares
  • Negotiations of Quotations and onboarding of the clients
  • Coordinating with the team in helping with daily obligations

Education

Bachelor Of Engineering - Computer Engineering

University Of Mumbai
Mumbai
06.2021

HSC -

Pace Junior Science College
Mumbai
06.2017

ICSE -

Lokhandwala Foundation School
Mumbai
06.2015

Skills

  • Typing Speed-65s
  • Email Marketing and Management
  • Apt in Microsoft Office
  • G Suite
  • ERP Tools
  • Google Analytics
  • Google Adwords
  • Adobe Suite
  • Sketch
  • Figma
  • Webflow
  • Motion design
  • Product Launch
  • Market Research Skills
  • Lead generation
  • Event Coordination
  • Customer Relations
  • Calendar management
  • Strategic planning
  • Marketing Automation Knowledge
  • Marketing activities
  • HubSpot marketing

Certification

  • Microsoft Technology Associate, 03/20
  • Red Hat Linux Academy Course, 12/19
  • Hubspot Certifications (Sales Hub Software And Marketing Hub Software), 2024

Accomplishments

  • Represented my school in sports Throw ball at the District level and won (2013).
  • Participated in INTERNATIONAL OLYMPIAD OF SCIENCE and acquired 30th position in school, 137 state rank, 611 Olympiad Rank in the year 2009.
  • Certificate of Appreciation for being awarded the rank of 10th kyu by ACADEMY OF SELF DEFENCE.
  • Certification of Participation in Capgemini Tech Challenge 2018.
  • Successfully onboarded clients and increased the organization's value and formed good relations with clients having a good client retention rate.

Languages

English
Hindi
Gujrati

Timeline

Client Relations And Executive Support Specialist

Auratech
08.2023 - 01.2025

Funding Consultant

Alien Technology Transfer
05.2023 - 07.2023

Machine Learning Intern

Verzeo
12.2019 - 01.2020

Business Development & Marketing Executive

Kresha
10.2019 - 05.2023

Web Developer Intern

Aarsh Softwares
01.2019 - 08.2019

Marketing Executive

Polytech
01.2017 - 01.2018

Bachelor Of Engineering - Computer Engineering

University Of Mumbai

HSC -

Pace Junior Science College

ICSE -

Lokhandwala Foundation School

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Dhruvisha Khara