Dhruv Kumar Jha
Senior Advisor
RBS, Appartment, U Block, Dlf Phase 3Gurugram,India
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the organization.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Sr. Advisor
Concentrix Daksh Ind. Pvt. Ltd.
Gurugram, India
09.2021 - Current
- Understanding client policies and guidelines.
- Making decisions based on them.
- Reviewing user reports regarding website news/feed content.
- Tagging or labeling content to appropriate categories.
- Human Judgement and basic content moderation skills.
- Documenting and communicating/reporting all issues to the appropriate teams/departments.
Process Associate
IGT Solutions Pvt. Ltd.
, India
09.2019 - 08.2021
- Experience international reservations in Airlines domain.
- Good English Communication (Both written & verbal).
- Proactive communication & High analytical skills and able to foresee issues and suggest solutions, with impactful data.
- Work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
- Ability to independently interact with customers.
Team Member - Operations
Arcis e Services Pvt.Ltd.
Gurugram, India
07.2018 - 09.2019
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Coordinated project work applying strong team leadership for enhanced success.
- Resolved issues quickly to maintain productivity goals.
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
Education
Bachelor of Arts - Arts And Humanities
L.M.N University
Darbhanga, India 07.2013 - 08.2016
MBA - Operations Management
IMT CDL Ghaziabad
Ghaziabad, India 01.2022 - Current
Skills
Good Listener
undefinedEnglish
Proficient in English
Hobbies
Playing Badminton
Listening Music
Internet surfing
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
MBA - Operations Management
IMT CDL Ghaziabad
01.2022 - Current
Sr. Advisor
Concentrix Daksh Ind. Pvt. Ltd.
09.2021 - Current
Process Associate
IGT Solutions Pvt. Ltd.
09.2019 - 08.2021
Team Member - Operations
Arcis e Services Pvt.Ltd.
07.2018 - 09.2019
Bachelor of Arts - Arts And Humanities
L.M.N University
07.2013 - 08.2016
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