Dhruvrajsinh Rathod
Customer Service Associate
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Loan and Collection Officer
Bill Gosling Outsourcing
Ontario, Canada
08.2023 - 08.2025
- Diminished outstanding receivables by actively overseeing aged accounts and prioritizing collection initiatives appropriately.
- Logged daily collections and delinquent account activities via accurate information uploads to company's database.
- Harnessed robust communication skills to engage in tough dialogues with customers, preserving a professional and empathetic approach.
- Structured payment plans with clients, generating increased revenue for company.
- Engaged with credit departments to evaluate accounts for correctness and possible adjustments, streamlining billing operations.
Customer Service Manager
Uhaul Moving And Storage
Ontario, Canada
01.2023 - 08.2025
- Addressed intricate customer challenges by skillfully coordinating multiple internal resources for best possible resolutions.
- Managed resolution of customer complaints while fostering customer satisfaction and loyalty.
- Established solid partnerships with key clients, maintaining consistent and timely responsiveness to needs.
- Enabled transparent dialogue among departments, facilitating timely resolution of customer issues
CNC Machinist
Magna International Corporation
Ontario, Canada
01.2022 - 01.2023
- Guaranteed consistent high-quality output through comprehensive inspections utilizing diverse gauging techniques.
- Enhanced production efficiency by meticulously analyzing blueprints for precise machine programming.
- Conducted preventative maintenance on CNC machines, enhancing operational longevity and decreasing repair expenses.
- Recorded comprehensive documentation of completed tasks, supporting reliable record-keeping for future reference and procedural improvements.
- Maximized efficiency by working alongside team members to troubleshoot intricate problems and share effective solutions across department
Team Leader
Spectra Aluminum Products
Ontario, Canada
12.2020 - 08.2022
- Define performance benchmarks for team, assessing progress towards goals and offering constructive feedback when required.
- Strengthened team members' competencies through specialized coaching sessions, contributing to improved individual performance.
- Assessed team member performance against established objectives during regular reviews, providing recognition for accomplishments or highlighting areas needing further development.
- Advance continuous improvement by promoting feedback collection at every organizational level and enacting actionable changes.
Education
Associate of Applied Science - Mechanical Engineering
Georgian College
Ontario, Canada 04.2001 -
Associate of Science - Applied Mathematics
The H.B.Kapadia Highschool
Ahmedabad, India 04.2001 -
Skills
Data entry proficiency
Telephone etiquette
Patience and persistence
Teamwork and collaboration
Time management
Multitasking Abilities
Excellent communication
Adaptability and flexibility
Active listening
Critical thinking
Timeline
Loan and Collection Officer
Bill Gosling Outsourcing
08.2023 - 08.2025
Customer Service Manager
Uhaul Moving And Storage
01.2023 - 08.2025
CNC Machinist
Magna International Corporation
01.2022 - 01.2023
Team Leader
Spectra Aluminum Products
12.2020 - 08.2022
Associate of Applied Science - Mechanical Engineering
Georgian College
04.2001 -
Associate of Science - Applied Mathematics
The H.B.Kapadia Highschool
04.2001 -