DHRUV SHAH
BHARUCH
Summary
Account manager with extensive experience in client relations and account servicing. Proven ability to leverage effective communication and targeted sales strategies to meet and exceed sales objectives. Track record of driving revenue growth through acquisition of new accounts while nurturing existing client relationships.
Overview
10
10
years of professional experience
Work History
System Account Manager II
Waters India Pvt. Ltd.
Bharuch
01.2025 - Current
- Developed strategic sales plans to align with client needs and objectives.
- Conducted market research to uncover new business opportunities.
- Maintained comprehensive records of client interactions and sales activities.
- Managed client accounts to drive satisfaction and retention.
- Formulated trusted relationships with key accounts to foster loyalty.
- Enhanced sales volume by providing targeted support to new and inactive customers.
- Oversaw accurate documentation of all sales activities, including communications and proposals.
Senior Service Specialist
Spectralytic Scientific India Private Limited
Bharuch
03.2024 - 01.2025
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Achieved high customer satisfaction through proactive engagement via calls, emails, and meetings.
- Cultivated strong relationships with key clients to promote trust and loyalty.
- Streamlined communication between clients and internal teams to improve collaboration.
- Troubleshot customer issues, escalating complex cases as needed.
Area Service Manager
Perkin Elmer India Pvt. Ltd
Bharuch
03.2020 - 03.2024
- Implemented data-driven decision-making processes to analyze technician productivity and optimize work schedules accordingly.
- . Boosted customer retention rates by consistently delivering exceptional service experiences.
- Reduced downtime by implementing preventive maintenance procedures and schedules.
- . Achieved timely resolution of customer complaints by actively listening to concerns and taking appropriate action.
- Developed strong relationships with customers, earning repeat business and fostering trust.
- Collaborated with sales teams to identify new opportunities for service contracts and revenue growth.
Field Service Engineer
Perkinelmer Inc.
05.2017 - 03.2020
- Repaired defectives units using manuals and tools, including UV and IR
- Handle Spectroscopy Products like UV, IR, Fluorescence spectroscopy and Thermal Products Like DSC and TGA
- Trained personnel to align objectives, strengthen competencies and standardize operations
- Skilled at troubleshooting and solving highly complex hardware and software technical issues
- Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting
- Provided on-site services, installed new systems and escalated customer complaints
- Diagnosed system failures and determined most cost-efficient solutions
- Managing 400 Plus Instrument Services per Year.
Maintenance Engineer
Shital Electronics
07.2016 - 04.2017
- Resolved Electronics issues through implementation of troubleshooting techniques
- Coordinated tooling changeovers, setups and repairs to minimize downtime and improve productivity
- Managed 10 calls per day.
Education
Bachelor of Engineering (B.E.) - Electronics And Communications Engineering
Government Engineering College, Bharuch
Bharuch06.2016
DIPLOMA - Electronics And Communications Engineering
NIRMA UNIVERSITY
Ahmedabad06.2013
Skills
- Client relationship management
- Strategic sales planning
- Market research
- Account retention strategies
- Sales documentation
- Customer satisfaction
- Technical troubleshooting
- Active listening
- Client meetings
- Lead development
- Sales forecasting
- Relationship management
Personal Information
Accomplishments
• Successfully transition in sales roles given 59 percent growth compared to previous year
• Honor with Certification of spot award for best performance in Q2 2024
• Honor with Certification of Team Collaborate award for best performance in Q1 2024
• Honor with Certification of Long Service Award in2022
• Honor with Certification of Service Excellence Award in 2021
• Honor with Certification of '2020 Service Hall of Fame' in 2020
• Honor with Certification of Creative Contribution for H1 in 2020
• Honor with Certification of Recognition in Healthy Impact in 2018
• Honor with Certification of Recognition from International journal of recent engineering Science(IJRES) in ''Microsoft patch antenna for Wi-Fi and Bluetooth application in the JSM Band'' in 2016
• Honor with Certification of spot award for best performance in Q2 2024
• Honor with Certification of Team Collaborate award for best performance in Q1 2024
• Honor with Certification of Long Service Award in2022
• Honor with Certification of Service Excellence Award in 2021
• Honor with Certification of '2020 Service Hall of Fame' in 2020
• Honor with Certification of Creative Contribution for H1 in 2020
• Honor with Certification of Recognition in Healthy Impact in 2018
• Honor with Certification of Recognition from International journal of recent engineering Science(IJRES) in ''Microsoft patch antenna for Wi-Fi and Bluetooth application in the JSM Band'' in 2016
Timeline
System Account Manager II
Waters India Pvt. Ltd.
01.2025 - Current
Senior Service Specialist
Spectralytic Scientific India Private Limited
03.2024 - 01.2025
Area Service Manager
Perkin Elmer India Pvt. Ltd
03.2020 - 03.2024
Field Service Engineer
Perkinelmer Inc.
05.2017 - 03.2020
Maintenance Engineer
Shital Electronics
07.2016 - 04.2017
Bachelor of Engineering (B.E.) - Electronics And Communications Engineering
Government Engineering College, Bharuch
DIPLOMA - Electronics And Communications Engineering
NIRMA UNIVERSITY