DHYANU MUNJAL
A40 , Himgiri Enclave, Chander Vihar ,New Delhi,DL
Summary
Experienced and results-oriented Store Manager with over Fourteen year’s experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Senior Store Manager
UNDER ARMOUR
10.2019 - Current
- Managing 12 Cr. annual turnover (Ambience Mall, Gurugram ) and handling manpower of 15 people.
- Worked closely with the VM team to set up the store as per UNDER ARMOUR International Standards.
- Making Profitable store by achieving Sales & KPI's target and reducing damages controllable expenses.
- To train the store staff with all the necessary skills (Product Knowledge, System, KPI and customer services) to be able to deliver a delightful shopping experience.
- Managing & Monitoring the performance of teams, maintaining shift statistics to ensure efficiency in process operations and meeting of individual & group target.
- Controlling shrinkage & Inventory Management.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Store Manager
Bestseller Retail India Pvt Ltd
06.2013 - 09.2019
- Joined as Sr. FC got Promoted as Floor Manager then from Floor Manager to Assistant Manager after that Promoted as Store Manager after cleared RACE Program in the organisation.
- Sales/Business development – Achieve sales target in a given time frame and ensuring excellence in new age customer service according to standard set by company, CRM data maintenance, handling customer complaints and maintaining all daily, weekly, monthly reports at store level.
- Inventory Management – Keeping check on stock inward and outward, Implementing internal checks viz., Random Global Count, Surprise audit to avoid pilferage, Safeguarding the merchandise and assets of the organization, etc.
- Visual Merchandising – Maintaining and abiding by standards of merchandise display, Creative display of merchandise based on concepts and also Clear expression of special campaigns, discounts, new arrivals, offers product initiative for the month through VM.
- People Management – Ensure productivity, discipline, punctuality, staff weekly shifts & duties and responsibilities, information to staff and lead by setting examples. Timely staff appraisals & staff development for promotions in new roles.
- Brand and product training – Providing training to staff for product (technologies, history, story, material used, feature advantage & benefits etc) and current season (campaigns, associations, promotions, new ventures, events, inspirations etc).
- Store operations – Cash in and out, card settlements. Effective use of operational tools, follow up with merchandise teams for availability of top seller. Merchandise analysis for top n bottom sellers, handling projects issue related to store and stock rooms.
Fashion Consultant
PUMA INDIA PVT LTD
10.2010 - 06.2013
- Company Overview: Puma, officially branded as PUMA, is a major German multinational company that produces high-end footwear, sportswear & fashion accessories for all category.
Education
Bachelor of Computer Applications -
Jamia Hamdard University
03.2012
12th -
CBSE
03-2010
10th - undefined
CBSE
03.2008
Skills
- Ability to Work in a Team
- Ability to Work Under Pressure
- Visual Merchandising
- Interpersonal Leadership
- Strategic Thinking
- Conflict Resolution
- Project Management
- Time Management
Languages
English
Hindi
Panjabi; Punjabi
Hobbies and Interests
Learning new things & Listening Soft Music.
Timeline
Senior Store Manager
UNDER ARMOUR
10.2019 - Current
Store Manager
Bestseller Retail India Pvt Ltd
06.2013 - 09.2019
Fashion Consultant
PUMA INDIA PVT LTD
10.2010 - 06.2013
10th - undefined
CBSE
Bachelor of Computer Applications -
Jamia Hamdard University
12th -
CBSE
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