Diaa Banajah

Ramp Area:

• Loads, unloads and services Company aircraft. Transports company material (COMAT) to and from aircraft.
• Performs job in a safe manner in compliance with Company, contractual and regulatory requirements. Safely drives and operates a provisioning truck in the airport ramp area. Works in the vicinity of and between passenger terminals, aircraft, hangers, jetways, warehouses, and air freight facilities, both indoors and outdoors. As qualified, operates all motorized ground service equipment (including bag tugs, golf carts, forklifts, pallet jacks, and passenger vehicles) assigned by the Company to complete airline operations.
• May be exposed to a wide variety of weather conditions, jet and machinery noises, dirt and dust for extended period of time.
• Stocks the aircraft galley with ice, beverages, soda, pre-packed liquor, beer, wine, snacks, cups, paper products and other provisions. Equips aircraft cabin interiors for flights with equipment and supplies such as passenger amenities.
• Empties trash receptacles, mops galley areas, mops lavatory floor, restock lavatory compartments, and wipes/cleans galley and lavatories. Hand cleans interior of aircraft by hand sweeping and dusting, and uses specialized cleaning fluids and materials, using mechanized cleaning aids as required. Transports cabin, commissary, and cleaning equipment between aircraft and storage areas.
• Provisioning aircraft must be accomplished during a prescribed ground time.

Warehouse Area:

• Works in warehouse, preparing items for stocking and operating forklift and pallet jacks as necessary. Packs and repacks liquor, beer, wine containers and completes inventory with an electronic device.
• Loads and stores multiple bags of ice for loading onto provisioning trucks. Handles 30 or more bags of ice a day per shift.
• Prepares perishable items for stocking on aircraft.
• Reviews flight information to plan for snack flights. Consolidates snacks which are consumed for future flights. Packs and repacks entertainment kits and assures aircraft is equipped with such kits.
• Keeps work area clean by sweeping, mopping, wiping down counter tops and organizing warehouse supplies. Maintains provisioning truck in a clean orderly manner. Prepares for the provisioning of flights by stocking provisioning trucks with items from the warehouse on a frequent basis.

• Positioned and pushed aircraft from remote airport locations to specified areas for operation.
• Connected electrical power units and service hoses to aircraft.
• Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
• Checked flight manifests to ensure accuracy of luggage loaded onto planes.
• Communicated effectively with ground crew members to ensure smooth operation of flights.

• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Generated new sales leads through cold calling and networking activities.
• Conducted market research to identify potential customers and their needs.
• Maintained accurate records of all sales and prospecting activities.

• Provided customers with excellent service while ensuring their comfort and satisfaction.
• Managed the safety and security of passengers on board aircrafts.
• Enforced airline regulations and policies to ensure a safe flight environment.
• Conducted pre-flight briefings, demonstrated emergency equipment, and ensured cabin readiness for take-off.
• Managed customer complaints in a professional manner, resolving any issues that arose during the flight.
• Followed safety, passenger and supply pre-flight checklists.
• Performed first aid when needed and provided reassurance to nervous passengers during turbulence or other unexpected events.
• Checked documents such as passports and visas to ensure compliance with international laws and regulations.
• Coordinated activities between ground crew members and cockpit personnel before takeoff and landing procedures were initiated.

• Followed all FAA rules and regulations while flying.
• Attended pre-flight briefings and completed required paperwork for flights.
• Performed pre-flight inspections of aircraft, including checking fuel levels, oil levels, and other systems.
• Developed proficiency in navigation techniques using charts, radios and GPS systems.
• Calculated aircraft weight, balance and fuel requirements for each flight.