Diamond Blea
Goshen
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Also offering 5+ years in experience in warehouse manufacturing. Supporting manufacturing needs such as supplies, organizing products, and packaging shipments. Highly adaptable professional with proven success in diverse, fast-paced environments.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
Work History
Customer Service Manager
Walgreens
Goshen
04.2020 - Current
- Managed customer service team to enhance service quality and efficiency.
- Trained new employees to improve product knowledge and skills.
- Resolved customer complaints by implementing effective problem-solving strategies.
- Coordinated schedules to ensure adequate staffing during peak hours and events.
Forklift Operator
Lozier
Middlebury
01.2015 - 04.2020
- Operated forklifts to move materials throughout warehouse efficiently.
- Conducted regular inspections to ensure forklift safety and functionality.
- Loaded and unloaded shipments, organizing products for optimal storage.
- Followed safety protocols to minimize risks during material handling processes.
- Assisted in inventory management by accurately tracking stock levels.
- Trained new operators on safe forklift operation and warehouse procedures.
- Loaded pallets onto trailers for shipment.
Education
Northridge High School
Middlebury, INSkills
- Customer service
- Team management
- Conflict resolution
- Employee training
- Filing Prescriptions
- Handling Health insurance
- Answering phone calls from Prescribers and insurance companies
- Data entry
- Handling inventory
- Sales proficiency
- Quality assurance
Affiliations
- Creating aromatic therapeutic products is my hobby.
Timeline
Customer Service Manager
Walgreens
04.2020 - Current
Forklift Operator
Lozier
01.2015 - 04.2020
Northridge High School