Diamond Miller
Indianapolis
Summary
Dynamic customer service professional with a proven track record at Caresource, excelling in complaint resolution and account updating. Skilled in financial overage analysis and order coordination, I enhance team productivity and customer satisfaction through effective communication and operational best practices. Adaptable and dedicated to driving business success in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier
Speedway Gas Station
12.2023 - Current
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Redeemed coupons to discount purchases.
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
Warehouse Picker
Fastenal
08.2018 - 12.2021
- Maintained clean and safe work environment.
- Collaborated with team members to achieve daily pick and pack goals.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Pulled orders quickly to maintain demanding productivity goals.
- Organized warehouse shelves and racks to maximize space utilization.
Warehouse
Walmart Warehouse
01.2017 - 07.2019
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
Caresource
12.2015 - 02.2017
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
- Created and maintained detailed database to develop promotional sales.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Representative
Stericycle
10.2013 - 12.2015
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
Warehouse Worker
Sur La Table
02.2012 - 11.2013
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Helped train new employees in safe practices and warehouse procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
Bachelor of Arts - Health And Human Services
Marian University
Indianapolis, IN05-2027
Associate of Arts - Liberal Arts
Marian University
Indianapolis, IN12-2024
Skills
- Check processing
- Drawer management
- Order coordination
- Financial overage analysis
- Phone etiquette
- Refund handling
- Issue escalation
- Complaint resolution
- Account updating
- Scheduling
- Professional telephone demeanor
- Shipment unpacking
- Loading and unloading
- Cycle counting
Timeline
Customer Service Cashier
Speedway Gas Station
12.2023 - Current
Warehouse Picker
Fastenal
08.2018 - 12.2021
Warehouse
Walmart Warehouse
01.2017 - 07.2019
Customer Service Representative
Caresource
12.2015 - 02.2017
Customer Service Representative
Stericycle
10.2013 - 12.2015
Warehouse Worker
Sur La Table
02.2012 - 11.2013
Bachelor of Arts - Health And Human Services
Marian University
Associate of Arts - Liberal Arts
Marian University
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