Diana Akosua Agyapong
Bargersville
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Team Associate
Walmart
Bargersville
06.2025 - Current
- Participated in brainstorming sessions to generate creative ideas.
- Assessed customer feedback to improve services provided by the team.
- Participated in brainstorming sessions to generate ideas for improving operational efficiency.
- Upheld high standards of productivity and quality in operations.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Assisted newly hired team members by explaining company procedures and safety requirements.
Team Leader
Walmart
West Des Moines
01.2021 - 05.2025
- Provided coaching and feedback on employee performance, encouraging professional development.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Collaborated with other departments to ensure alignment of goals across teams.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Created training materials and conducted group trainings on new processes or procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Ensured compliance with all safety regulations in the workplace.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Nurses' Aide
Jewish Home Lifecare
Mamaroneck
10.2012 - 12.2020
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, and standing, walking, or exercising.
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate.
Certified Nurses' Aide
Regency Extended Care Center
Yonkers
04.2012 - 10.2012
- Exercise patients who are comatose, paralyzed, or have restricted mobility.
- Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination.
- Administer medications or treatments, such as catheterizations, suppositories, irrigations, enemas, massages, or douches, as directed by a physician or nurse.
- Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.
- Explain medical instructions to patients or family members.
Private Caregiver
Private Residence
Bronx
10.2011 - 04.2012
- Duties include assisting with bathing, dressing, grooming, as well as meal preparation, light housekeeping, laundry and some grocery shopping.
- Accompany patient to go on neighborhood walks and doctor visits, using a walker.
Education
High School Diploma -
Apam High School
Apam, Ghana01.2007
Certified Nurse Aide Certificate -
ABC Training Center
Bronx, NYSkills
- Quality assurance
- Safety compliance
- Performance coaching
- Team collaboration
- Customer feedback
- Parts labeling
- Collaboration and teamwork
- Creativity and innovation
- Teamwork and collaboration
References
Available upon request
Timeline
Team Associate
Walmart
06.2025 - Current
Team Leader
Walmart
01.2021 - 05.2025
Nurses' Aide
Jewish Home Lifecare
10.2012 - 12.2020
Certified Nurses' Aide
Regency Extended Care Center
04.2012 - 10.2012
Private Caregiver
Private Residence
10.2011 - 04.2012
High School Diploma -
Apam High School
Certified Nurse Aide Certificate -
ABC Training Center